ANDREA KEYES
Taylorsville,MS
Summary
Hardworking, reliable and focused on going above and beyond to support team and serve customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to continue to learn and grow as a professional.
Overview
24
24
years of professional experience
Work History
ORDER ENTRY SPECIALIST
HOWARD TECHNOLOGY SOLUTIONS
Ellisville, MS
10.2009 - 08.2022
- Processed purchase order, credit card payments, documented transactions and prepared paperwork to complete the orders
- Verified the accuracy of the customer's information and their order details to prevent errors and delays
- Used good organizational skills to manage workload
- Responded to pre-sales inquiries, returns and routine order processing support
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Shared insights with management regarding member inquiries, concerns and complaints.
MEDICAL CODING AND BILLING SPECIALIST
SOUTH CENTRAL REGIONAL MEDICAL CENTER
Laurel, MS
06.2004 - 09.2009
- Detailed oriented and professionally trained in medical administrative support
- Successfully tracked record of handling complicated assignments and administrative/clerical requests
- Experienced in posting deposits/payments and reconciling accounts with the highest degree of accuracy
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Reviewed periodic billing error reports and addressed, resolved, or reported unusual findings
- Inquired with physicians to clarify ambiguous codes
- Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements
- Performed established quantitative and qualitative work standards to meet departmental goals and objectives.
CUSTOMER SERVICE REPRESENTATIVE
COMCAST CABLE
LAUREL, MS
05.2004 - 06.2004
- Presented sales pitches and promotions to customers by telephone, email and mail
- Answered customer inquiries and solved problems regarding billing, services and products
- Assisted with driving customer service team to reach sales quotas with excellent sales skills and positive client experiences
- Developed proposals, negotiated contracts and set up service schedules to satisfy the needs of each customer.
MEDICAL CODER
ARTHRITIS ASSOCIATES
HATTIESBURG, MS
01.2004 - 03.2004
- Leveraged specialized medical classification software to assign procedure and diagnosis codes for insurance billing
- Managed coding and abstracting of inpatient and outpatient medical records
- Verified complete file information and documentation to substantiate code assignment
- Analyzed claims data to verify assigned codes, signatures and authorizations
- Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements
- Compiled health data to use in medical research and internal cost control efforts
- Documented each patients condition and treatment in their permanent medical records.
GENERAL HELPER/FORKLIFT DRIVER
Temple Inland
Monroeville, AL
06.1999 - 04.2000
- Shadowed crew members to learn important skills and best practices of production trade
- Used blowers, brooms and other tools to remove debris from machinery
- Operated production equipment to help manufacture sawmill industry products
- Maintained knowledge of building codes and regulations
- Reduced errors by inspecting completed work
- Kept tools and equipment organized and within reach to provide continuous access.
BOX MAKER/SCALE OPERATOR
SANDERSON FARMS
LAUREL, MS
06.2000 - 01.2004
- Assembled boxes for processing order pack out
- Served as a temporary scale operator
GENERAL HELPER/FORKLIFT DRIVER
Georgia Pacific
Taylorsville, MS
09.1997 - 05.1999
- Worked collaboratively with team members to produce quality work with minimal waste
- Operated production equipment to help manufacture sawmill industry products
- Passed tools and organized supplies to help crew members completed skilled work at job sites
- Used blowers, brooms and other tools to remove debris from machinery
- Cross-trained in different positions to help team consistently meet targets
- Supported construction needs, going above and beyond to offer assistance with diverse tasks
- Reduced errors by inspecting completed work
- Cleaned work areas to reduce hazards.
Education
ASSOCIATE OF SCIENCE - HEALTH INFORMATION/MEDICAL CODING SPECIALIST
ANTONELLI COLLEGE
Hattiesburg, MS06.2004
HIGH SCHOOL DIPLOMA - BASIC
Taylorsville Attendance Center
Taylorsville, MS05.1993
Skills
- Processing orders
- Verifying credit card
- Information
- Data entry skills
- Managing returns
- Recordkeeping skills
- Quality assurance
- Payment collection
- Dependable and Responsible
- Self-Motivated
- Problem-solving
- Multitasking
- Prioritization
- Training
- Organization and Time
- Management
Timeline
ORDER ENTRY SPECIALIST
HOWARD TECHNOLOGY SOLUTIONS
10.2009 - 08.2022
MEDICAL CODING AND BILLING SPECIALIST
SOUTH CENTRAL REGIONAL MEDICAL CENTER
06.2004 - 09.2009
CUSTOMER SERVICE REPRESENTATIVE
COMCAST CABLE
05.2004 - 06.2004
MEDICAL CODER
ARTHRITIS ASSOCIATES
01.2004 - 03.2004
BOX MAKER/SCALE OPERATOR
SANDERSON FARMS
06.2000 - 01.2004
GENERAL HELPER/FORKLIFT DRIVER
Temple Inland
06.1999 - 04.2000
GENERAL HELPER/FORKLIFT DRIVER
Georgia Pacific
09.1997 - 05.1999
ASSOCIATE OF SCIENCE - HEALTH INFORMATION/MEDICAL CODING SPECIALIST
ANTONELLI COLLEGE
HIGH SCHOOL DIPLOMA - BASIC
Taylorsville Attendance Center
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