ANDREA K. GREENE
Cincinnati,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Billing Representative
Spectrum / Charter Communications
Cincinnati, OH
10.2024 - 09.2025
- Communicated effectively with a diverse range of customers from across the country.
- Responded to inbound phone inquiries regarding customer billing matters.
- Demonstrated empathy while thoroughly addressing billing issues and upholding high customer service standards.
- Built and maintained positive, professional relationships with Spectrum customers.
- Worked collaboratively with management to resolve escalated customer concerns.
- Consistently represented a Fortune 100 company with professionalism and courtesy.
KCRC Gift Card Support II
The Kroger Co.
Cincinnati, OH
05.2024 - 09.2024
- Provided dedicated support for all aspects of gift card services, responding swiftly to customer inquiries and ensuring timely resolution of issues.
- Handled troubleshooting for gift card transaction complications, maintaining seamless and accurate processing at all times.
- Collaborated closely with team members to continually improve support procedures and enhance the overall gift card assistance experience.
- Maintained high levels of customer satisfaction by efficiently resolving concerns related to gift card usage.
KCC Floral & FMJ Associate
The Kroger Company
Cincinnati, OH
08.2020 - 05.2024
- Managed the efficient and accurate processing of Floral and FMJ orders, ensuring all customer requests were handled promptly.
- Coordinated order pickups and carefully checked deliveries to guarantee timely arrival for customers.
- Attentively listened to customers, identified their specific needs, and developed tailored solutions to meet those requirements.
KSC Product Ambassador
The Kroger Co.
Cincinnati, OH
01.2013 - 08.2020
- Provided remote customer support for a variety of enterprise programs, promotional campaigns, online services, store feedback escalations, and product-related questions.
- Communicated with customers through multiple channels, including phone, email, letters, fax, and comment cards, to address and resolve their concerns.
- Offered continuous guidance and mentorship to Customer Service Representative I team members, fostering their growth and enhancing team performance.
- Uphold company values—respect, honesty, integrity, diversity, inclusion, and safety—in all aspects of daily operations.
CSC Loyalty and Service Ambassador
The Kroger Co.
Cincinnati, OH
07.2012 - 01.2013
- Proactively managed and resolved a wide range of customer concerns, consistently achieving high satisfaction and fostering customer loyalty.
- Processed account adjustments, including loyalty point corrections and service-related issue resolutions, with meticulous attention to detail and customer privacy.
- Mentored and trained incoming team members by sharing product expertise and best practices in exceptional customer service.
- Ensured the accuracy and confidentiality of customer records, with a focus on personal and loyalty information.
- Addressed escalated issues, applying critical thinking and effective communication skills to deliver first-contact resolution.
Education
Knoxville, TN - Elementary Education
Knoxville College
Knoxville, TN05-1989
High School Diploma - Cincinnati, OH
Withrow High School
Cincinnati, OH05.1988
Skills
- Problem solving
- Effective communication
- Teamwork and collaboration
- Customer account management
- Payment processing
- Account adjustments
Timeline
Customer Service Billing Representative
Spectrum / Charter Communications
10.2024 - 09.2025
KCRC Gift Card Support II
The Kroger Co.
05.2024 - 09.2024
KCC Floral & FMJ Associate
The Kroger Company
08.2020 - 05.2024
KSC Product Ambassador
The Kroger Co.
01.2013 - 08.2020
CSC Loyalty and Service Ambassador
The Kroger Co.
07.2012 - 01.2013
Knoxville, TN - Elementary Education
Knoxville College
High School Diploma - Cincinnati, OH
Withrow High School
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