Andrea Kim
RAMONA,CA
Summary
Accomplished Manager with a proven track record at CrossFit Sun, adept in operations management and complex problem-solving. Excelled in enhancing customer satisfaction and team performance through effective leadership and communication. Skilled in policy implementation and CRM, consistently achieving high-quality service delivery and resolving conflicts with a focus on achievements.
Overview
22
22
years of professional experience
Work History
Manager
CrossFit Sun
07.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Preschool Teacher
KinderCare
01.2009 - 06.2011
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Assisted and supervised 12 children through entire school day.
Shift Manager
Pizza Hut
04.2003 - 08.2006
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
No Degree -
Miramar College
San Diego, CASkills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management (CRM)
- Project Management
- Operations Management
- Policy Implementation
- Schedule Preparation
Timeline
Manager
CrossFit Sun
07.2011 - Current
Preschool Teacher
KinderCare
01.2009 - 06.2011
Shift Manager
Pizza Hut
04.2003 - 08.2006
No Degree -
Miramar College