Summary
Overview
Work History
Education
Skills
Timeline
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ANDREA KING

Fishers,IN

Summary

Detail-oriented client services and administrative professional with over six years of experience in luxury retail operations, account coordination, and high-level customer communication. Skilled in managing accounts receivable tasks, following up on outstanding balances, and maintaining accurate records across client interactions. Proven ability to resolve billing discrepancies with professionalism and tact, support internal teams with timely reporting, and build strong relationships through consistent follow-through. Highly organized and dependable, with a strong track record of executing operational tasks efficiently and supporting revenue-focused functions in fast-paced environments.

Overview

9
9
years of professional experience

Work History

CLIENT RELATIONS & SALES SPECIALIST

DAY FURS AND LUXURY OUTERWEAR
08.2024 - Current
  • Conduct in-person consultations to recommend premium services based on garment condition and client lifestyle; secure upsell approvals, earning commission for closed sales.
  • Monitor outstanding service charges and work collaboratively with internal teams to resolve past-due balances, answer client billing questions, and ensure timely payment resolution.
  • Balance client statements, and post accurate charges and service records to internal accounts, maintaining financial transparency and client trust.
  • Lead targeted outreach campaigns to re-engage past clients, promote the fur storage program, and successfully increase seasonal participation and retention.
  • Maintain discretion and tact in all customer-facing and internal communications, especially related to high-value sales or service concerns.

SALES & OPERATIONS ASSOCIATE

COLUMBIA MALL CAR WASH
11.2016 - 03.2022
  • Collaborated with team members to ensure smooth operations, timely service delivery, and high client satisfaction by consistently delivering spotless, professionally cleaned vehicles.
  • Delivered exceptional customer service in a fast-paced environment, building rapport with 50+ customers daily and driving repeat business through personalized service.
  • Consistently met and exceeded sales goals by educating clients on service packages and upselling premium offerings based on vehicle needs.
  • Trained new hires on POS systems, service protocol, and customer interaction strategies to ensure service consistency.

Education

B.A. - GENERAL STUDIES

UNIVERSITY OF MISSOURI
COLUMBIA, MISSOURI

Skills

  • Microsoft Office Suite
  • Accounts receivable
  • Payment follow-up and invoice review, billing adjustments
  • Client communication and conflict resolution
  • CRM and statement reconciliation
  • Collections support
  • Reporting and documentation
  • Professionalism and discretion

Timeline

CLIENT RELATIONS & SALES SPECIALIST

DAY FURS AND LUXURY OUTERWEAR
08.2024 - Current

SALES & OPERATIONS ASSOCIATE

COLUMBIA MALL CAR WASH
11.2016 - 03.2022

B.A. - GENERAL STUDIES

UNIVERSITY OF MISSOURI

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