Andrea Klemenc
Glendale,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Specialist
Grand Canyon University
08.2025 - Current
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines, and presentations.
Spin Instructor
Psycle Therapy
06.2025 - 08.2025
- Created a positive environment for participants, enhancing engagement and promoting a strong sense of community among members.
- Designed and implemented dynamic spin classes, achieving noticeable improvements in participant retention and satisfaction.
- Collaborated with fitness staff to develop tailored programs, strengthening member relationships and improving overall class attendance.
- Introduced new cycling techniques and music playlists, elevating the workout experience and encouraging increased participation.
Front Desk
CycleBar
04.2025 - 08.2025
- Streamline front desk operations by managing phone calls, greeting guests, and processing payments efficiently while maintaining a friendly demeanor at all times.
- Sell memberships and guest passes to new members.
Barista
Starbucks
07.2022 - 08.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Use POS system to accurately enter orders and process payments.
Spin Instructor
Grand Canyon University, GCUFit
04.2024 - 04.2025
- Develop strong relationships with gym members to encourage loyalty and maintain a supportive fitness community.
- Achieve excellent reviews regarding overall class experience from attendees.
- Deliver high-energy, motivational instruction that inspires participants to push their limits and achieve personal fitness goals.
Ministry Leader
Grand Canyon University
03.2024 - 04.2025
- Engaged youth through fun activities while also teaching them biblical principles.
- Encouraged team building among volunteers.
- Guided volunteers in administering education, youth, social action, fellowship care to the ministry program.
Shift Leader
Grand Canyon University
05.2023 - 04.2025
- Train new employees and give detailed orders on the specific expectations held at the Lopes Performance Center.
- Prevent potential injuries by enforcing gym rules regarding proper attire, safe exercise practices, and respectful behavior towards other patrons.
Catering Server
M Culinary
03.2024 - 05.2024
- Greets guests as they arrive for events, providing them with information about menu items, and answers any questions they had.
- Manage multiple tasks simultaneously while ensuring accuracy and quality of work.
- Collaborate with other staff members on duties assigned for each catered event.
- Prepared and served food items to guests in a timely manner.
Resident Assistant
Grand Canyon University
08.2023 - 05.2024
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted with move in-move out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
Sandwich Artist
World of Sourdough
02.2023 - 05.2023
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, and soups according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Trimmed meats, cheeses, and veggies for sandwiches as needed.
Barista Trainer
Dunkin' Donuts
12.2019 - 07.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Increased employee retention by creating a positive, supportive work atmosphere.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Education
Bachelor of Science - Nutrition Sciences
Grand Canyon University
Phoenix, AZMinor - Psychology
Grand Canyon University
Phoenix, AZMaster of Science - Dietetics
Grand Canyon University
Phoenix, AZMasters of Science in Psychology Life Coaching - undefined
Grand Canyon University
Phoenix, AZ05.2027
High School Diploma - undefined
Heritage Christian School
Brooklyn, OH05.2022
Skills
- Customer Service-Oriented
- Guest engagement
- Task prioritization
- Opening and Closing Duties
- Active Listener
- Flexible Schedule
- Team Leadership
- Goal Setting Expertise
- Adaptable Teaching Style
- Effective Working Relationships
- Training and Leading
- Positive Attitude
- Friendly and Outgoing
- Physical Endurance
- Fitness Program Development
- Strong work ethic
Certification
- CPR + First Aid Certification at ISSA
- Weight Management Specialist certification at ISSA
- Group Exercise Trainer Certification at ISSA
- Serv-safe Certification, achieved 2020
- CPR + First Aid Certification, ISSA achieved March 2025
- Weight Management Specialist certification, ISSA achieved March 2025
- Group Exercise Trainer Certification, ISSA achieved March 2025
Timeline
Event Specialist
Grand Canyon University
08.2025 - Current
Spin Instructor
Psycle Therapy
06.2025 - 08.2025
Front Desk
CycleBar
04.2025 - 08.2025
Spin Instructor
Grand Canyon University, GCUFit
04.2024 - 04.2025
Ministry Leader
Grand Canyon University
03.2024 - 04.2025
Catering Server
M Culinary
03.2024 - 05.2024
Resident Assistant
Grand Canyon University
08.2023 - 05.2024
Shift Leader
Grand Canyon University
05.2023 - 04.2025
Sandwich Artist
World of Sourdough
02.2023 - 05.2023
Barista
Starbucks
07.2022 - 08.2025
Barista Trainer
Dunkin' Donuts
12.2019 - 07.2022
Minor - Psychology
Grand Canyon University
Master of Science - Dietetics
Grand Canyon University
Masters of Science in Psychology Life Coaching - undefined
Grand Canyon University
High School Diploma - undefined
Heritage Christian School
Bachelor of Science - Nutrition Sciences
Grand Canyon University
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