Andrea Klimm
Savannah,Georgia
Summary
Dynamic professional with extensive experience in project management and team collaboration, notably as Head of Housekeeping Services at 1790 Inn. Proven track record in streamlining operations and enhancing service quality, while effectively managing budgets and schedules. Skilled in MS Word and Excel, with a strong focus on results and organizational excellence.
Overview
20
20
years of professional experience
Work History
Head of Housekeeping Services
1790 Inn
Savannah, Georgia
10.2021 - Current
- Streamlined cleaning operations by implementing quality control measures for service excellence.
- Explained goals and expectations required of trainees.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Led housekeeping teams in maintaining high standards of cleanliness in guest rooms.
- Conducted regular inspections to uphold organizational cleanliness standards.
- Recruited new staff members, enhancing team capability and performance.
- Scheduled shifts effectively, optimizing workforce coverage according to demand.
- Researched industry trends to improve cleaning practices and technologies.
- Managed financial budgets for housekeeping materials, reducing operational costs.
- Removed soiled linens and replaced them promptly with fresh supplies.
Provider Support Specialist
University of Rochester, Strong Internal Medicine
Rochester, New York
04.2017 - 10.2020
- Manages day-to-day tasks for four primary care physicians, and 14 residents.
- Integrates all residents into the practice
- Implements policies and procedures.
- Manages the inbasket regarding encounters, MyChart messages, INR reminders, and results.
- Responsible for managing providers' schedules for follow-up appointments.
- Handles all patient paperwork (Monroe County DSS, disability, medical records, aid services, insurance, etc.).
- Manages patients' medication refills and controlled substances.
- Sets up all transportation to and from appointments for all Medicaid patients through MAS.
- Maintained accurate records in electronic health record systems.
Outpatient Access Specialist-Recruiter
Sutherland Global Service
Rochester, New York
01.2015 - 01.2017
- Managed full-cycle recruitment process for diverse roles across multiple departments.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Utilized applicant tracking systems to streamline candidate sourcing and management.
- Conducted interviews and assessed candidates for cultural fit and skill alignment.
- Developed targeted recruitment strategies to attract top talent in competitive markets.
- Organized and facilitated job fairs, enhancing employer brand visibility in the community.
- Maintained accurate records of candidate interactions and recruitment metrics for reporting.
- Ensured timely follow up communication is sent out after each stage of the recruitment process.
- Coordinated on-site interviews with hiring managers and provided feedback to candidates regarding interview performance.
- Developed and maintained relationships with hiring managers to ensure staffing needs are met.
- Negotiated wages and other compensation packages with selected candidates.
- Assisted in new hire onboarding process by coordinating background checks and drug screenings.
- Worked closely with HR team members to ensure compliance with all federal, state, and local regulations related to employment law.
Case Manager-Stubhub
Sutherland Global Services
Rochester, New York
07.2010 - 01.2015
- Handled escalated phone calls to resolve complex client issues effectively.
- Coached and monitored team performance, ensuring adherence to established standards.
- Conducted training sessions to enhance team skills and service delivery.
- Enforced systems, policies, and procedures to maintain operational consistency.
- Reviewed case notes and logged events to maintain accurate client records.
- Monitored budget expenses and implemented cost-saving measures to optimize resources.
Shift Manager
Papa Johns
Rochester, New York
09.2005 - 07.2009
- Directed restaurant operations in absence of General Manager.
- Trained and developed new employees to enhance team performance.
- Led shifts by delegating tasks, assigning responsibilities, and soliciting team feedback.
- Ensured cleanliness and organization throughout restaurant premises.
- Monitored food quality and temperature to comply with health and safety regulations.
Education
Associate - Applied Science: Criminal Justice
Monroe Community College
Rochester, NY09.2016
High school diploma -
EastRidge High School
Rochester, NY07.2007
Skills
- Project management
- Organizational skills
- Results orientation
- MS Word and Excel
- Cleaning and sanitation
- Safety reporting
- Team collaboration
- Time management
References
- Keisha Fields 912-346-3660
- Scott Mock 912-675-6986
- Chris Surber 843-415-2992
- Que'shele Kenny 912-844-9453
Timeline
Head of Housekeeping Services
1790 Inn
10.2021 - Current
Provider Support Specialist
University of Rochester, Strong Internal Medicine
04.2017 - 10.2020
Outpatient Access Specialist-Recruiter
Sutherland Global Service
01.2015 - 01.2017
Case Manager-Stubhub
Sutherland Global Services
07.2010 - 01.2015
Shift Manager
Papa Johns
09.2005 - 07.2009
Associate - Applied Science: Criminal Justice
Monroe Community College
High school diploma -
EastRidge High School