Andrea Knapp
North Hollywood,CA
Summary
Customer-oriented, with 5 years of success creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Skilled at welcoming guests and is collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote an overall positive experiences.
Overview
7
7
years of professional experience
Work History
Server and Bartender
Red Lobster
04.2022 - Current
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Suggested additional items to customers to increase restaurant sales.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed unique and interesting cocktails for customers, including bar specials.
Barista
Starbucks
01.2022 - Current
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Resolved customer disputes with tact and professionalism.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Server
Olive Garden
04.2021 - 01.2022
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Provided timely checks on guest needs and brought requests.
Team Member
Chic-Fil-A
10.2016 - 07.2020
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Addressed customer needs, responding to specific requests.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Served orders to customers at windows, counters and tables.
- Verified orders and bagged items for easy transport.
- Worked with teammates and openly invited coaching from management team.
Shift Leader
Yogurtland
08.2018 - 02.2019
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Directed employees through daily routines.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Reinforced rules to promote superior employee performance.
- Established team goals, reviewed employee work and mentored team members to improve performance.
Education
High School Diploma -
Arapahoe High School
Arapahoe, CO05.2020
Skills
- Liquor, Wine and Food Service
- Effective Customer Upselling
- High-Volume Dining
- Menu Memorization
- Customer Service
- Food and Safety Standards
- Problem-Solving
- Multitasking
- Food Handlers Permit
- Positive Attitude
- Quick Learner
- Team Oriented
- Price Memorization
- Teamwork and Collaboration
- Willingness to Learn
- Clear Communication
- Beverage Preparation
- Guest Engagement
Timeline
Server and Bartender
Red Lobster
04.2022 - Current
Barista
Starbucks
01.2022 - Current
Server
Olive Garden
04.2021 - 01.2022
Shift Leader
Yogurtland
08.2018 - 02.2019
Team Member
Chic-Fil-A
10.2016 - 07.2020
High School Diploma -
Arapahoe High School