Summary
Overview
Work History
Education
Timeline
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Andrea Knight-Jimenez

San Marcos,CA

Summary

High-energy Store Manager bringing extensive experience in all retail settings. Set and enforced consistent standards to maintain staff satisfaction and exceed performance targets.

Overview

19
19
years of professional experience

Work History

Omni Store Manager

BevMo/Gopuff
03.2022 - Current
  • Mentored new hires during their onboarding process, ensuring our team is well-equipped to excel in their roles from day one. Zipline is a valuable tool that empowers the team to to try locate the answer themselves.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Focusing on the "we" of the team not "I" in team. We succeed together.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Having one on one training, and tailoring training techniques to match the needs of the associate.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Developed relationships with both new and existing event venues through effective communication and exemplary interpersonal skills. Example: Galway Downs Equestrian center relationship resulted in over 15k in sales during the summer months.

Omni Store Manager

BevMo/Gopuff
09.2021 - 03.2022
  • Upon arriving at this location I quickly learned that this location was struggling in many aspects of the business. The Gopuff integration happened roughly 6 months before my arrival. During this time the team didn't have a full-time leader in the building. In the short time at this location, I was able to bring the staffing needs to meet the needs of the business, more than double the gopuff order count per week, re-merchandise the &More section to exceed BevMo standards.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results. Increasing Gopuff orders from 80-100 a week to 200-250 a week.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Oversaw all aspects of daily store operations including scheduling, budgeting, and policy enforcement.


Build Team for San Diego

BevMo/Gopuff
02.2021 - 09.2021
  • Assisted in the Gopuff integration in the La Mesa, Escondido, Point Loma, Vista, and Oceanside locations.
  • Collaborated with team members to complete projects on time.
  • Maintained open lines of communication with supervisors regarding project progress, addressing any concerns or potential issues promptly.
  • Improved inventory management by keeping track of materials used and maintaining organized storage areas for easy access.

Assistant Store Manager

BevMo
09.2004 - 02.2021
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.

Education

Sommelier Level 1
San Diego

High School Diploma -

El Camino High School
Oceanside, CA
06.2001

Timeline

Omni Store Manager

BevMo/Gopuff
03.2022 - Current

Omni Store Manager

BevMo/Gopuff
09.2021 - 03.2022

Build Team for San Diego

BevMo/Gopuff
02.2021 - 09.2021

Assistant Store Manager

BevMo
09.2004 - 02.2021

Sommelier Level 1

High School Diploma -

El Camino High School

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Andrea Knight-Jimenez