Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrea Knights

Andrea Knights

Houston,TXX

Summary

Experienced professional with a proven track record in driving impactful training initiatives and enhancing team competencies. Skilled in designing and delivering tailored training solutions that align with organizational goals. Known for fostering collaborative environments and achieving measurable results through adaptability and effective communication. Ready to leverage expertise to make a positive impact on team performance and organizational success.

Overview

11
11
years of professional experience

Work History

Epic Beacon Credentialed Trainer - Contract

Memorial Sloan Kettering Hospital
08.2024 - 04.2025
  • Provided training for up to 20 students in a classroom setting or one-to-one.
  • Consistently Help Nurses become Proficient in Ambulatory
  • Created lesson plans and Education guides for training/study processes.
  • Preformed Physician Sim labs and Nurses Sim Lab
  • Responsibility included setting up the classroom daily.
  • Printing and distribution of User Learning Guides, updating the class attendance schedule helping establish the hospital needs and offering the most appropriate solutions to issues.
  • Help Physician with creating Note templates Smart set, Patient list, Orders Preference list, and assist with customizing the Epic Tools and Activity Tabs.
  • Evaluated the effectiveness of training programs through assessments, feedback, and ongoing monitoring of employee performance.
  • Demonstrated commitment to company values by modeling best practices in workplace behavior, ethics, and professionalism during all interactions with trainees.

Site Lead - Contract

Broward Health
11.2023 - 07.2024
  • Managed resources, timelines and budgets
  • Maintained records and logs of work performed and materials and equipment used.
  • Provided onsite training to help develop employee skills.
  • Site lead to Trainers and Facilitators
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Acted as a liaison between clients, stakeholders, and internal teams throughout the entirety of each project, ensuring clear communication at all stages.

Remote Credentialed Trainer for Beacon - Contract

Tampa General Hospital
09.2023 - 11.2023
  • Provided training for up to 25 students Per class remotely.
  • Help Nurses become Proficient in Ambulatory
  • Received exemplary ratings from students
  • Updating the class attendance schedule helping establish the hospital needs and offering the most appropriate solutions to issues.
  • Help Physician with creating Note templates Smart set, Patient list, Orders Preference list, and assisted with customizing the Epic Tools and Activity Tabs.
  • Provided Remote Training
  • Leverage the LMS to provide management and delivery of learning activities using leading adult learning practices
  • Manage the LMS and coordinate processes impacting LMS with all members of the Learning Programs and HRIS teams
  • And systems used across the organization.

Member Service Specialist/ Team Lead Supervisor

Emblem Health Administrators Inc.
01.2016 - 01.2023
  • Handled incoming calls from members/providers regarding health coverage.
  • Assisted members with scheduling doctor appointments, communicated and discussed health plans from PPO, POS, HMO, and Medicaid plan usage and the requirements.
  • Recommended solutions to health plan members regarding enrollment, benefits, community resources, claims, and billing inquiries.
  • Photocopied, faxed, scanned & mailed all correspondence in a timely manner, reviewed and provided outcome on all authorization/referral requests (approval/denial), worked collaboratively with various departments: claims, enrollment, grievance and appeals as well as Physician offices and Clinics.
  • Recognized by management for providing superior customer service.

Epic ClinDoc Credential Trainer

Tufts Medical Center
10.2021 - 04.2022
  • Provided super and end user training for employees at multiple hospitals.
  • Delivered guidance to therapists and other staff individually for addressing various queries regarding Epic platform.
  • Trained Case Managers and Social Workers on proper utilization of various applications, such as PT/OT/SLP, Neuro Tech, Respiratory, Nutrition and Research.
  • Provided training services for employees by assisting in the education process for technical application systems in person and virtually.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Epic Beacon Analyst

John Muir Health, Walnut Creek Medical Center
08.2021 - 12.2021
  • Focused on John Muir Infusion Practice within Oncology and worked heavily with nurses and other medical professionals.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

EPIC Credentialed Trainer, Orders Non Providers

Partners HealthCare
01.2015 - 10.2015
  • Created Training Materials such as Exercise Booklets, Quick Start Guides, Tip Sheets, etc.
  • Applications taught were PT/OT/SLP, Neuro Tech, Respiratory, Nutrition, Case Managers and Social Workers.
  • Performed Super User and End User training for employees at Faulkner, Dana Farber and Brigham and Women’s Hospital.
  • Identified areas for improvements and build errors within, forwarded recommendations to the EPIC tech.
  • Managed classroom rosters, attendance, and competencies related to each training session.
  • Provide one-on-one guidance with therapists, and other staff to assist with questions or procedures.

EPIC Credentialed Trainer Beacon

UM Sylvester Comprehensive Cancer Center
05.2014 - 08.2014
  • Completed Epic training course for credentialing in the Beacon application.
  • Facilitated classes for Providers and Nurses in preparation for Go-Live at UM Sylvester & Alex’s Place.
  • Trained End Users on the use of Epic Playground and E-Learns.
  • Cross trained in ClinDoc and orders to assist during Go Live implementation and at the elbow support.
  • Trained end users on Clinical Documentation, Coding, Deficiency and Release of Information.
  • Modified training materials to tailor the end users exact workflows.
  • Responsible for assisting two hospitals for Go-Live.
  • Prepared all training materials for each class. Such as Parking Lot, Workbooks, Tent cards and other applicable materials.
  • Trained over 300 Community end-users in Beacon Outpatient & Inpatient Clinical Documentation: Nurses, Physicians, Techs, Clerks, Social Workers/Case Managers, etc.
  • Facilitated smooth software upgrades and transitions by conducting timely end-user training sessions on new features or enhancements.
  • Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.

Education

Master of Science - Human Resources Management

Nova Southeastern University
Davie, FL
06-2014

Bachelor of Science - Professional Management

Nova Southeastern University
Davie, FL
06-2004

Skills

  • Train-the-trainer
  • Adult learning principles
  • Soft skills training
  • Adaptive learning
  • Cross-cultural communication
  • Technical training
  • Interactive learning

Timeline

Epic Beacon Credentialed Trainer - Contract

Memorial Sloan Kettering Hospital
08.2024 - 04.2025

Site Lead - Contract

Broward Health
11.2023 - 07.2024

Remote Credentialed Trainer for Beacon - Contract

Tampa General Hospital
09.2023 - 11.2023

Epic ClinDoc Credential Trainer

Tufts Medical Center
10.2021 - 04.2022

Epic Beacon Analyst

John Muir Health, Walnut Creek Medical Center
08.2021 - 12.2021

Member Service Specialist/ Team Lead Supervisor

Emblem Health Administrators Inc.
01.2016 - 01.2023

EPIC Credentialed Trainer, Orders Non Providers

Partners HealthCare
01.2015 - 10.2015

EPIC Credentialed Trainer Beacon

UM Sylvester Comprehensive Cancer Center
05.2014 - 08.2014

Master of Science - Human Resources Management

Nova Southeastern University

Bachelor of Science - Professional Management

Nova Southeastern University

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