Hi, I’m
Andrea Knoche
Manager
Woodland Hills,CA
You miss 100% of the shots you never take.
Wayne Gretzky
Summary
Hardworking and passionate job seeker with over 22 years of experience in Loan Processing Management and Loan Processing within the mortgage business and ready for a change!! Open to new positions and providing excellent service. Ready to dive in to a new environment outside of the mortgage world.
Willing to put in the work and continue to learn.
Detail oriented and the ability to think outside the box. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
years of professional experience
Work History
New American Funding
Regional Processing Manager
10.2020 - 12.2023
Job overview
- Successfully managed team of initially 22 loan processors; downsized after Covid to current team of 14 processors.
- Work with teams based in Northern California, Texas, Arizona and Nevada
- Helped processing department grow in size and effectiveness throughout expansion process.
- Adhered to all applicable compliance and regulatory requirements.
- Collaborated with VP Processing on process improvement initiatives to attain goals.
- Supervision and weekly pipeline calls to ensure loans are moving smoothly through the process and that close of escrow dates are being met.
- Numerous joint recruitment calls with regional manager and area production managers to help bring on additional loan originators and branches etc
- Carried a minimal pipeline to ensure that I am staying on top of loan process flow and current guidelines.
- monthly processor meetings to review loans in detail, update processors on guidelines and requests and to stay in the know on all loans.
- participated in monthly leadership trainings
- Review compliance cures to ensure they are accurate and as a result, kept our cures report to a minimum in the top percentage of the company with the least amount of compliance cures
First Choice Loan Services
Processing Manager
10.2013 - 03.2020
Job overview
- Handle Pipeline of 20+ loans per month
- Provide bi-monthly branch meetings to go over guidelines, game plans and deadlines with the processors
- Available at all times for any guidance, questions and directions
- Review files in detail to present a story to the underwriter. Review and clear all approvals and prepare loans for closing
- Work closely with company employees to ensure files go through each department in a smooth and timely manner
- Manage Processing team and serve as primary liaison between borrowers and loan officers to ensure clarity of goals and quality and adherence to deadlines
- Comply with Conventional, FHA, VA and company policies, procedures and regulations. Communicate with customers, employees and other individuals to answer questions and explain information
- One on One training for all new processors
- Daily activities to include reviewing files in detail, running through AUS reviewing guidelines to ensure the program is a match, completing NOI's and CIC's on all loans, prepare loans for closing and following through to funding
First Choice Loan Services
VP Processing
10.2013 - 11.2018
Job overview
- Company training of all new processors that onboard with the company
- Oversee 45-50 processors as a whole
- Directly managed a small team of processors work one on one with processors to ensure they are up to date on any requirements and guidelines
- Intervene on any customer calls that may need assistance
- Processor support for all questions, guidelines, reviews and escalations
- One one One reviews/hiring and firing of processors
- Coordinate monthly processor calls to review issues, guidelines, updated topics and upcoming changes
- Produce processor announcements and weekly processing tips
provide training on new programs, webinars
Primelending
Operations Manager
01.2009 - 10.2013
Job overview
- Managed team of 8 Processors and worked closely with over 30 loan officers
- Handled pipeline of 25-35+ files per month beginning to end
- Decision Certified Processor (just ask)
- The ability to clear conditions on all files to avoid resubmission for clear to close
- Managed weekly processor meetings to discuss loans, deadlines, and hold processors accountable to learn new guidelines
- Reviewed and shadowed processors during their first 90 day evaluation and yearly review
Banksource Mortgage, Allen
Sr Processor
04.2003 - 01.2009
Job overview
- Handled a pipeline of 20+ loans per month Processed FHA, VA and Conventional loans Processed USDA and Bond loans Underwrote streamline accept, and no asset loans
Education
Manatee Community CollegeBradenton, FL
Associate of Arts
05.1997
Skills
- Data Entry Documentation
- People person and engaging in conversations
- extrovert
- Works well independently and proactively
- Customer service-oriented
- Leader/Delegator
- Knowledgeable in all mortgage guidelines
- Encompass, Data Trac, Point/Calyx
- Employee Training
- Time Management
- Customer and Client Relations
- Phone Call Answering
- Typing Proficiency
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceHealthcare benefitsCareer advancementCompany Culture401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursPaid sick leaveStock Options / Equity / Profit SharingWork from home optionPersonal development programsTimeline
Regional Processing Manager
New American Funding
10.2020 - 12.2023
Processing Manager
First Choice Loan Services
10.2013 - 03.2020
VP Processing
First Choice Loan Services
10.2013 - 11.2018
Operations Manager
Primelending
01.2009 - 10.2013
Sr Processor
Banksource Mortgage, Allen
04.2003 - 01.2009
Manatee Community College
Associate of Arts