Summary
Work History
Education
Skills
Timeline
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Andrea Knoll

Andrea Knoll

Huron,OH

Summary

Dynamic Shift Manager with a proven track record at Long John Silver's, excelling in employee training and customer service. Enhanced kitchen efficiency and reduced waste through effective inventory management. Recognized for strong decision-making skills and a commitment to workplace safety, fostering a motivated team environment that consistently exceeded service standards.

Work History

Shift Manager

Long John Silver's
06.2025 - 2025
  • Supervised daily operations to ensure adherence to quality and service standards.
  • Trained and mentored team members on food preparation and safety protocols.
  • Managed inventory levels, reducing waste through effective stock rotation methods.
  • Implemented efficiency improvements in kitchen workflow, enhancing service speed.

Server

Waffle House
2022 - 2025
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Managed multiple tables efficiently, prioritizing orders and maintaining timely service.
  • Collaborated with kitchen staff to deliver accurate food orders and special requests.
  • Trained new servers on best practices for service standards and menu knowledge.
  • Utilized point-of-sale system for processing transactions and managing payments accurately.
  • Assisted in inventory management by monitoring stock levels and replenishing supplies as needed.
  • Handled customer complaints professionally, resolving issues to enhance dining experience.
  • Maintained cleanliness of dining area and adhered to health and safety regulations consistently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Streamlined order-taking process to minimize wait times for diners.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

Elementary Education

Ball State University
Muncie, IN

College Prep

Pickerington High School
Pickerington, OH

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable

Timeline

Shift Manager

Long John Silver's
06.2025 - 2025

Server

Waffle House
2022 - 2025

Elementary Education

Ball State University

College Prep

Pickerington High School

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Andrea Knoll