Andrea Knowles
Los Gatos,CA
Summary
Caring adult with 20+ years of volunteer experience working with children of different learning levels and backgrounds at the elementary school level. Dedicated volunteer with a reliable background supporting teachers and helping students during daily activities. Assisted with various tasks ranging from leading small and large group activities to clerical support.
Overview
21
21
years of professional experience
Work History
Classroom Volunteer
Carlton Elementary School
08.2008 - 06.2019
- Provided one-on-one support to students, enabling their successful integration into the classroom.
- Provided general assistance to classroom teachers by distributing paperwork and cleaning up after activities
- Mentored struggling students, leading to improved academic performance and confidence.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Served as a positive role model for students by demonstrating respectfulness, responsibility, empathy, kindness, and integrity.
- Assisted classes with parties and events.
Girl Scout Leader
Girl Scouts Of North America
09.2013 - 06.2018
- Established and maintained safe and positive environment for Girl Scouts to grow, learn and have fun.
- Encouraged Girl Scouts to develop own leadership skills through hands-on experiences.
- Participated in group activities, emphasizing making meetings fun for the girls, teaching skills, providing encouragement and facilitating opportunities of interaction between the troop.
- Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
- Created and maintained budget for Girl Scout activities, confirming organization had necessary resources.
- Managed successful fundraising campaigns for troop activities, generating necessary funds for valuable experiences like camping trips and educational outings.
- Coordinated with other Girl Scout leaders to share ideas or resources that improved overall quality of programs offered across different troops.
Server
Various Restaurants
01.1998 - 08.2014
- Demonstrated strong multitasking skills.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Promptly attended to customers' needs and provided personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues at all times, fostered collaborative work environment that enhanced overall productivity levels.
Insurance Coordinator
Valli Construction
07.2004 - 05.2009
- Verified insurance and communicated coverage to staff.
- Managed inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as insurance provider and subcontractor codes to properly file insurance claims.
- Obtained prior authorization and precertification prior to job start date.
- Maintained compliance with state regulations governing insurance.
Education
Associate of Arts - Liberal Arts
West Valley College
Saratoga, CA05.2005
Skills
- Positive Role Model and Mentor
- Group and individual instruction
- Problem-Solving
- Interpersonal and Social Skills
- Team Collaboration
- Curriculum Implementation
- Administrative Duties
- Time Management
Timeline
Girl Scout Leader
Girl Scouts Of North America
09.2013 - 06.2018
Classroom Volunteer
Carlton Elementary School
08.2008 - 06.2019
Insurance Coordinator
Valli Construction
07.2004 - 05.2009
Server
Various Restaurants
01.1998 - 08.2014
Associate of Arts - Liberal Arts
West Valley College
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