ANDREA KOHLER
Paris
Summary
Customer Service Representative with over 8+ years of experience adept at enhancing client satisfaction and resolving inquiries in diverse roles, such as Processing Specialist and Customer Service Manager. Proficient in problem-solving and communication, leveraging these skills to innovate service solutions and foster robust client relationships. Committed to driving customer engagement and operational efficiency in dynamic environments.
Diligent Customer service with proven ability to streamline processes and enhance operational efficiency. Successfully managed data entry, verification, and processing tasks, contributing to more accurate and timely outputs. Demonstrated capacity for critical thinking and problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Processing Specialist
ERISA Services
02.2024 - 07.2025
- Processed payouts, enhancing transaction efficiency and client trust.
- Addressed inquiries, improving satisfaction and reducing response time.
- Collaborated with employers to ensure compliance and minimize data discrepancies.
- Fostered strong client relationships, boosting loyalty.
- Streamlined payout processes, delivering timely transactions and enhancing trust.
Customer Service Representative / Distribution Specialist
Ascensus
07.2021 - 02.2024
- Initiated customer interactions by addressing inquiries and resolving issues through phone communication
- Advanced to Distribution Specialist, demonstrating adaptability and expertise in the field
- Executed payouts from 401(k) accounts, ensuring accuracy and timeliness in transactions
- Facilitated effective communication with clients, enhancing customer satisfaction and fostering long-term relationships.
- Streamlined payout processes for 401(k) accounts, achieving timely transactions and minimizing errors.
- Monitored customer inquiries to identify trends, informing improvements in service delivery and boosting overall efficiency.
- Coordinated with team members to resolve complex customer issues, resulting in improved resolution times and client trust.
- Orchestrated seamless 401(k) transactions, ensuring 100% accuracy and timely payouts, leading to elevated client trust and satisfaction.
Customer Service Manager
Old Navy
08.2018 - 07.2021
- Enhanced customer service, boosting satisfaction and loyalty through effective team leadership.
- Managed men’s and boys’ departments, increasing sales and maintaining optimal stock levels.
- Directed store operations, ensuring seamless opening and closing procedures.
- Resolved scheduling conflicts, optimizing staff coverage during peak periods.
- Enhanced customer service protocols, leading to measurable improvements in customer satisfaction scores and repeat business.
- Implemented a feedback system to gather customer insights, driving targeted improvements in service delivery and product offerings.
Assistant General Manager
TravelCenters of America
11.2017 - 08.2018
- Led customer service enhancements, boosting satisfaction and loyalty.
- Managed store operations and inventory, optimizing efficiency.
- Trained staff, improving performance and service quality.
- Supported Fuel Desk operations, ensuring seamless transactions.
- Cultivated a team-oriented environment by mentoring staff, enhancing morale and improving service delivery across the store.
Education
Associates Degree - Liberal Arts
Trinity Valley Community College
01.2023
Skills
- Customer Service (Experienced)
- Communication (Experienced)
- Problem-solving (Experienced)
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
Timeline
Processing Specialist
ERISA Services
02.2024 - 07.2025
Customer Service Representative / Distribution Specialist
Ascensus
07.2021 - 02.2024
Customer Service Manager
Old Navy
08.2018 - 07.2021
Assistant General Manager
TravelCenters of America
11.2017 - 08.2018
Associates Degree - Liberal Arts
Trinity Valley Community College
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