Andrea Kountz
Clermont,FL
Summary
Ambitious Assistant Supervisor eager to take on increasing responsibility to enhance business operations. Offering 10 plus years of experience in industry and willingness to take on any function with resourceful and adaptable approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Supervisor, Culinary Promotions
SeaWorld Parks & Resorts Orlando
Orlando, Florida
03.2024 - Current
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
- Ensured safety regulations were followed at all times by employees.
- Assisted in the development of operational policies, procedures and standards.
- Resolved customer complaints promptly and effectively.
- Trained new staff members on company policies, procedures and job expectations.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
Cast Member
Regal Cinemas
Orlando, Florida
10.2021 - 03.2022
- Processed payments from customers accurately and efficiently using POS systems.
- Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
- Provided accurate show times and ticket information to guests.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Prepared concession stands by restocking food items, beverages, condiments.
- Trained new cast members on procedures, policies, and safety regulations.
- Prepared beverages and served food to customers.
Server
Gators Dockside
Yulee, Florida
09.2019 - 05.2021
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Bishop Kenny
Jacksonville, FL05-1999
Skills
- Staff motivation and discipline
- Task Delegation
- Safety and compliance
- Employee Relations
- Training and mentoring
Certification
- ServSafe Certified. Issued 01/24/2023. Certificate number 23201894, exam number 5599. Expires 01/24/2028
Timeline
Assistant Supervisor, Culinary Promotions
SeaWorld Parks & Resorts Orlando
03.2024 - Current
Cast Member
Regal Cinemas
10.2021 - 03.2022
Server
Gators Dockside
09.2019 - 05.2021
High School Diploma -
Bishop Kenny