Andrea Krummes

Performed essential janitorial tasks including sweeping, mopping, dusting, sanitizing, and cleaning bathrooms.

• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
• Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review

• Communicated regularly with other departments such as Front Desk or Maintenance in order to coordinate efforts.
• Trained new employees on proper cleaning techniques, safety protocols, and customer service standards.
• Maintained detailed records of daily work completed by housekeeping staff, including hours worked and tasks performed.
• Conducted regular inspections of guest rooms to ensure they met the highest quality standards set by the hotel.

• Efficiently managed daily operations related to custodial services for multiple buildings and locations.
• Collaborated effectively with other team members in order to complete projects efficiently.
• Accurately completed tasks assigned within specified timeframes.

• Detail Cleaned inside and outside of semi-truck sleepers.
• Performed routine mechanical maintenance, diagnosed and overseen any and all mechanical work performed by employees to insure quality assurance

• Hiring, Firing, Training and scheduling of housekeeping staff.
• Inventory and ordering of all housekeeping supplies.
• Inspected completed rooms by housekeeping to insure that all Marriott standards were met.
• All other duties requested by management as needed.

• Hiring, firing, training and scheduling of motel staff.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Provided efficient and courteous service to customers at all times.
• Reservation conformations and booking of rooms.
• Payroll and night audits of daily motel cash flow.
• Any and all other duties required to keep motel smoothly operating.
• Building of motel website of upkeep of motel wifi.

• Developed training program for standard operating procedures.
• Hiring, firing and training of personnel.
• Solved unresolved customer issues.
• Quality Assurance.
• Weekly training classes of any new or changed procedures.
• Oversaw 156+ weekly accounts and 50 employees.
• During employment here was OSHA and Hazmat certified