Andrea Landeros-Zarco

Lead Key Holder

Dollar General Store

Rosenberg, TX

09.2022 - Current

Assisted in the training of new key holders and staff members on company policies and procedures.
Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
Conducted daily store walks to inspect store operations and customer service levels.
Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
Maintained store security by monitoring alarms, locks, cameras, and access control systems.
Ensured accuracy of register transactions by reconciling tills at the end of each shift.
Supervised team members in opening, closing procedures including bank deposits, safe counts.
Performed regular audits of all areas within the store to ensure safety regulations are met.
Assisted customers with product selection information and resolving complaints in a timely manner.
Analyzed customer feedback surveys to identify areas of opportunity for improved customer experience.
Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
Utilized coaching skills to motivate staff members towards reaching individual goals.
Supervised bank deposits and security procedures to support store opening and closing.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assisted in general housekeeping to maintain store image.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.