ANDREA LANE
Pelham,AL
Summary
Skilled Licensed Professional Counselor and Clinical Care Navigator with extensive experience helping individuals, couples, and families overcome personal challenges and navigate substance use disorders. Proven expertise in facilitating goal-setting, applying motivational interviewing, and developing individualized treatment plans. Adept at conducting telephonic screenings, crisis intervention, and coordinating care using the SBIRT model and ASAM criteria. Strong background in providing psychoeducation, safety planning, and consulting on mental health and relationship issues. Licensed by Alabama and committed to delivering compassionate, client-centered care while ensuring compliance with ethical and organizational standards.
Overview
9
9
years of professional experience
Work History
Clinical Care Navigator
Spring Health
09.2024 - Current
- Conduct telephonic screenings, brief interventions, and referrals using SBIRT model to connect members with appropriate treatment providers.
- Apply active listening, psychoeducation, and motivational interviewing to support members in setting goals for reducing substance use or achieving recovery.
- Use ASAM criteria to determine appropriate level of care, facilitate referrals, and coordinate care with SUD programs or providers.
- Provide consultation on mental health and family/relationship issues and offer in-the-moment support and safety planning for members in crisis.
- Communicate with members and providers via email, maintaining accurate records and tracking progress in multiple systems, including EHR.
- Identify and resolve barriers to care while collaborating with multidisciplinary teams to ensure smooth member experience.
- Participate in staff meetings, case consultations, training, and assist with on-boarding new team members.
- Ensure compliance with confidentiality, ethical, and organizational policies.
Licensed Professional Counselor
Let's Talk Counseling Service, LLC
11.2021 - Current
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Led up to 40 individuals session per week and 6 group therapy meetings.
- Guided clients in developing skills and strategies for dealing with problems.
- Arranged and facilitated therapy sessions for individuals, couples and families.
Military and Family Life Counselor
Pearl Interactive Network
09.2023 - 09.2024
- Provide non-medical, short-term, solution-focused, walk-around counseling directly to service and family members short-term, goal-oriented counseling to service and family members.
- Conducted health and wellness presentations, and participated in health fairs and other events.
- Maintained daily activity records for accurate reporting using various methods while ensuring client confidentiality.
- Developed strong working relationship with installation point of contact.
- Responded to critical incidents, surges, and special requests as directed.
Behavioral Health Counselor
Cognitive Professional Services Inc.
07.2021 - 07.2022
- Administered personality assessments, behavioral assessments and assessments of intellectual functioning.
- Implemented psychological interventions and coordinated community resources to assist clients' in community integration.
- Supported clients by providing referrals and linkages to substance abuse, mental and medical services.
- Conducted patient intake assessments and interviewed families to gather psychiatric histories and develop treatment plans.
- Completed frequent psychosocial interviews for over 60 clients, tracking client progress in Government Software.
Therapist
TC Counseling Services
06.2020 - 09.2021
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Effectively maintained caseload of 12 sessions per week using alternative therapies
- Recommended therapeutic action plans and treatments based on results from behavioral assessments.
Behavioral Health Manager
Aletheia House
07.2021 - 07.2021
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Conducted assessments to determine individual needs and developed personalized care plans to address stated objectives.
- Managed over 50 patients while monitoring and evaluating care plans.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
Mental Health Therapist
Aletheia House
07.2020 - 07.2021
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Observed and monitored client behavior and responses to treatment.
- Managed caseload of 30 clients per week
Substance Abuse Counselor
Behavioral Health Group
04.2020 - 07.2020
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed over 40 clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed individual treatment goals based on history and diagnosis.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Substance Abuse Counselor
Tri County Treatment Center
12.2017 - 04.2020
- Organized appropriate service resources based on individual patient's needs
- Conferred with interdisciplinary teams to discuss cases and improve treatment strategies
- Counseled over 40 clients individually and in group sessions to help them overcome their dependencies and make positive life choices
- Continuously evaluated each client's progress against their treatment goals and adjusted plans to achieve targets.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs
Activity Technician
MHM Services
02.2017 - 11.2017
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Created and delivered recreational programs for small and large groups of residents in correctional facility.
Case Manager
The Bridge
08.2016 - 12.2016
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions to youth and at risk adolescents.
Case Manager II
Chilton Shelby Mental Health Center
09.2015 - 12.2015
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Master of Science - Clinical Mental Health Counseling & Psychology
Troy University
Montgomery, AL12.2017
Bachelor of Arts - Psychology
South University
Montgomery, Al07.2014
Skills
- Substance Use Disorder (SUD) Care
- Psychoeducation & Motivational Interviewing
- ASAM Criteria Utilization:
- Crisis Intervention & Safety Planning
- Electronic Health Records (EHR) Management
- Multidisciplinary Team Collaboration
- Patient confidentiality
- Cultural Competency
- Care Coordination
- Compliance & Confidentiality
- Communication & Documentation
- Training & Mentorship
Timeline
Clinical Care Navigator
Spring Health
09.2024 - Current
Military and Family Life Counselor
Pearl Interactive Network
09.2023 - 09.2024
Licensed Professional Counselor
Let's Talk Counseling Service, LLC
11.2021 - Current
Behavioral Health Counselor
Cognitive Professional Services Inc.
07.2021 - 07.2022
Behavioral Health Manager
Aletheia House
07.2021 - 07.2021
Mental Health Therapist
Aletheia House
07.2020 - 07.2021
Therapist
TC Counseling Services
06.2020 - 09.2021
Substance Abuse Counselor
Behavioral Health Group
04.2020 - 07.2020
Substance Abuse Counselor
Tri County Treatment Center
12.2017 - 04.2020
Activity Technician
MHM Services
02.2017 - 11.2017
Case Manager
The Bridge
08.2016 - 12.2016
Case Manager II
Chilton Shelby Mental Health Center
09.2015 - 12.2015
Master of Science - Clinical Mental Health Counseling & Psychology
Troy University
Bachelor of Arts - Psychology
South University
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