Andrea Langone

- Responsible for oversight and management of 7 private duty home care offices across MA and RI. Including over 400 field staff members, 30 office level managers within organizational structure, as well as direct supervision of 7 Service Office Directors and 2 Divisional Support team members.

- Ensure that offices’ actions and communications demonstrate that “The Client Comes First”.

- Proactively manage client and customer concerns. - Oversee and participate in the recruitment, selection and development of high potential employees in division for all field, office and management positions within Division.

- Provide HR guidance and support to all field & office team members.

- Educate, mentor and coach Service office Directors

- Ensure appropriate clinical and management coverage for each office, assuring compliance with State and Local licensure and/or accreditation requirements

- Direct and support offices to achieve customer service, quality growth, and profitability goals. .

- Oversee the development of quarterly recruiting, marketing and budgeting plans.

- Hold Directors accountable for meeting established goals.

- Analyze competition and market (both referral sources and employment sources) to support teams with development and execution of sales, marketing & recruiting plans

- Support event planning at local and enterprise level for employee events & referral source events

- Identify new business opportunities and support offices with the analysis of potential acquisitions and new lines of business.

- Identify industry trends and react accordingly.

- Lead through strong communication and sharing of ideas with field and support offices

- Assume full management responsibility for the office operations and functions, including all client services and employee matters.

- Establish BAYADA as the home care provider and employer of choice.

- Monitor the quality and appropriateness of all services provided by office and field staff to ensure compliance and client satisfaction.

- Ensure compliance with all applicable laws, regulations, policies and procedures.

- Strategically plan and budget for growth.

- Oversee marketing and program development by building and executing strategic plan for growth

- Oversee all internal and external events for all clients

- Hire, develop and supervise high potential office employees.

- Ensure adequate staff education, training and evaluation.

- Develop and implement a recruitment strategy and plan for field staff.

- Serve as local office HR manager for all employee relations oversight.

- Manage the office in relation to BAYADA Key Performance Indicators (KPIs).

- Represent the organization to other groups, agencies, and the general public using accurate public information materials.

- Monitor accounts receivable and collections.

• Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
• Streamlined booking processes for improved efficiency and reduced errors in reservations.
• Increased repeat business by building strong relationships with clients through excellent customer service.
• Collaborated alongside Marvelous Mouse Travels with suppliers to negotiate exclusive deals, offering clients unique travel experiences at competitive prices.

• Improved community engagement by developing and implementing strategic sales plans for diverse markets.
• Increased annual revenue through targeted marketing campaigns and referral source relationship management.
• Built strong partnerships with local businesses, resulting in increased referrals and collaborative opportunities.
• Developed comprehensive market analyses to identify trends and inform sales strategies.
• Streamlined internal processes for more efficient lead generation and followup.
• Exceeded quarterly sales goals through diligent prospecting and effective negotiation tactics.
• Enhanced brand visibility by planning and executing referral source and community based events.
• Coordinated open houses and tours for prospective clients & their families as we as referral sources.
• Collaborated closely with colleagues across departments to ensure seamless transitional for all new residents.
• Reviewed market research data and changed sales plans accordingly.

• Responsible for the collection and maintenance of resident data, including resident statement accuracy, review of resident agings, confirming level of care to billing accuracy, and resident demographic information.
• Management and supervision all front desk personnel including scheduling, assignment, direction, performance review, as well as hiring and discipline consistent with company policy.
• Assisted the Executive Director with managing the community’s operation including utilizing independent judgment and discretion to review and advise on billing issues, expenditures and budgetary matters for the community.
• Managed and direct all accounts receivable.
• Responsible for correct coding of the community’s accounts payable and accrues expenses as needed.
• Responsible for collection of on-site employee data related to, among other things, demographics, payroll, employee benefits and employee leave administration.
• Ensured employee files are maintained in accordance with Atria’s policies and procedures as well as federal, state, and local regulations.
• Primary community responsibility for assistance with month-end close process.