Andrea LaPrath
Kingston,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Office Manager
Big Valley Pet Resort
07.2007 - Current
- Responsible for promoting a efficient and high quality work environment while overseeing 10+ staff members
- Oversees the day to day animal care procedures for domesticated animals, mainly canines and felines
- Administers medications to animals via client/veterinarian instructions
- Work in tandem with on site veterinarian
- Expert level training with Gingr,Kennel Suite 7 database, Microsoft Office, Excel, Outlook, and Word
- Manage client information, create new client files, process reservations, and boarding deposits
- Check clients in and out, prepare billings, and collect payments
- Prepare daily reports, customer feedback cards, pet report cards, file notes, front desk forms, and publications
- Advertise through social media, attending local events to promote the resort for potential new clients
- Process employee payroll
- Give facility tours
- First aid and CPR certified for canine and feline
Office Manager/Accountant
Midas Automotive
02.1997 - 11.2002
- Responsible for managing the local franchisee chain of six stores and overseeing 20+ employees
- Compose employee schedules and daily work order sheets
- Compile daily reports, order parts and schedule appointments
- Bookkeeping and payroll via Quickbooks
- Organize audit documents and perform internal payroll audits
- Travel time to each location for performance review
- Keep payroll accounts and manage reconciliation of these accounts through accounting system
- Keep payroll journal and make sure proper record of disbursement
- Organize payroll reports
- Manage payroll related queries and provide superior office management
- Keep payment and professional records of employees in the company
- Handle financial discourse, such account payable and receivable, payroll departments
- Make a report about general budget in three monthly reports and present them in front of team
- ASE certified in oil and lube
Education
High School Diploma -
Bremerton High School
1993
Skills
- Animal Care
- Kennel Experience
- Office Management
- Payroll
- Accounting
- Front Desk
- Animal Restraint
- Quality Assurance
- Event Planning
- Purchasing
- Management
- Auditing
- Forecasting
- Data Entry
- Customer Service Management
- Email Correspondence
- Workflow Optimization
- Scheduling
- Clerical Support
- Conflict Management
- Inquiry Requests
- Business Administration
- Team Bonding
- Organizational Skills
- Office Supplies and Inventory
- Leadership and Change Management
- Training and Development
- Meeting Coordination and Support
- Customer Relations
- Client Correspondence
- Mail Handling
- Biweekly Payroll Processing
- Enforce Policies
- Documentation
- Microsoft Office
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Big Valley Pet Resort
07.2007 - Current
Office Manager/Accountant
Midas Automotive
02.1997 - 11.2002
High School Diploma -
Bremerton High School
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