Andrea Lara
Wellington
Summary
Results-driven Lead Coordinator with expertise in team communication and operational management. Proven ability to streamline processes, enhance client care, and improve staff training efficiency. A strong track record in client care coordination and crisis intervention. Skilled in decision-making and documentation management, dedicated to improving patient outcomes through effective communication and collaboration with interdisciplinary teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Coordinator
Wingspan Care Group
Lorain, OH
04.2024 - Current
- Transitioned from a Care Coordinator to a Lead Coordinator (Supervisory position) in January 2026.
- Coordinated client care services to enhance patient outcomes and satisfaction.
- Developed and implemented training programs for new staff members, improving onboarding efficiency.
- Managed scheduling and resource allocation for multiple care teams, optimizing operational flow.
- Collaborated with interdisciplinary teams to ensure compliance with regulatory standards and best practices.
FIRST Team Case Manager
The Nord Center
Lorain, OH
07.2023 - 04.2024
- Monitored client progress, adjusting care plans based on feedback and changing circumstances.
- Provided crisis intervention services, effectively de-escalating situations while ensuring client safety.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Implemented evidence-based practices to enhance service delivery and improve client outcomes.
Short-Term Case Manager
The Nord Center
Lorain, OH
06.2021 - 03.2022
- Developed individualized goals and service plans in collaboration with clients and multidisciplinary teams in order to address client needs.
- Monitored client progress, adjusting interventions to ensure effective outcomes.
- Maintained accurate documentation in compliance with regulatory standards and best practices.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
Direct Support Professional Caregiver
ResCare
Wellington, OH
11.2016 - 10.2017
- Assisted individuals with daily living activities, promoting independence, self-esteem, and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Assisted with dressing guidance, grooming,and meal preparation.
- Monitored client progress and reported changes to ensure appropriate adjustments in care strategies.
- Provided emotional support and companionship, enhancing clients' overall well-being and quality of life.
- Implemented behavior management techniques, fostering positive interactions and reducing challenging behaviors.
- Trained new staff on caregiving procedures, ensuring consistent delivery of high-quality support services.
- Maintained accurate documentation of client care activities, ensuring compliance with regulatory standards and protocols.
Lifeguard
Kalahari Resorts Sandusky
Sandusky, OH
01.2015 - 02.2016
- Monitored guest safety in aquatic environments, promptly responding to emergencies and enforcing pool rules.
- Conducted regular inspections of pool facilities, ensuring cleanliness and compliance with safety standards.
- Trained new lifeguards on protocols, emergency response techniques, and customer service best practices.
- Collaborated with team members to develop and implement efficient rescue strategies during high-traffic periods.
- Provided first aid and CPR assistance as needed, maintaining calm under pressure in critical situations.
- Participated in ongoing professional development to stay updated on lifesaving techniques and industry regulations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Master of Science - Social Work
Case Western Reserve University
Cleveland, OH08-2028
Master of Arts - Psychology
Cleveland State University
Cleveland, OH05-2021
Bachelor of Arts -
Lorain County Community College
Elyria, OH05-2019
High School Diploma -
Wellington High School
Wellington06-2016
Skills
- Team communication
- Document management
- Decision-making
- Relationship building
- Deadline management
- Scheduling and calendar management
- Staff management
- Administrative leadership
- Meeting facilitation
- Time management
- Multitasking and organization
- Clear communication
Accomplishments
- Collaborated with leadership team in the development of Lead Coordinator role.
Certification
- Intensive Training in Strategies for Working and Psychosis Informed by CBT-P - November 2023
- QPR Gatekeeper Certificate Training - March 2025
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Lead Coordinator
Wingspan Care Group
04.2024 - Current
FIRST Team Case Manager
The Nord Center
07.2023 - 04.2024
Short-Term Case Manager
The Nord Center
06.2021 - 03.2022
Direct Support Professional Caregiver
ResCare
11.2016 - 10.2017
Lifeguard
Kalahari Resorts Sandusky
01.2015 - 02.2016
Master of Science - Social Work
Case Western Reserve University
Master of Arts - Psychology
Cleveland State University
Bachelor of Arts -
Lorain County Community College
High School Diploma -
Wellington High School