ANDREA LARA
Aventura
Summary
Focused on understanding customer needs. Customer-centric professional. Committed to building long-term customer relationships. Experienced Customer Experience Lead.
Driven Customer Experience Leader with background in managing customer relations, ensuring client satisfaction, and improving business performance. Strengths include development of innovative customer experience strategies, team leadership, and effective communication. Previous roles have seen significant enhancements in customer loyalty and overall client satisfaction through strategic initiatives and proactive engagement.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Experience Lead
Saks OFF 5TH
Aventura
10.2025 - Current
- Developed a customer success roadmap.
- Provided action plans to improve customer engagement.
- Planned and executed loyalty programs.
- Designed customer feedback initiatives.
- Identified customer needs.
Customer Experience Coordinator
T.J. Maxx
North Miami
09.2023 - 09.2025
- Resolved product warranty issues.
- Drove overall client satisfaction up 100%.
- Proactively solved repeat customer complaints.
- Created a smoother customer experience.
- Provided guidance and coaching to team members.
Education
Associate of Arts - Social Work
Miami Dade College - Wolfson Campus
Miami, FL 01.2023 - 01.2026
High School -
Langham Creek High School
Houston, TXSkills
- Team efficiency improvement
- Conflict resolution
- Project management
- Customer engagement
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Timeline
Customer Experience Lead
Saks OFF 5TH
10.2025 - Current
Customer Experience Coordinator
T.J. Maxx
09.2023 - 09.2025
Associate of Arts - Social Work
Miami Dade College - Wolfson Campus
01.2023 - 01.2026
High School -
Langham Creek High School