Andrea Lassiter
Lakewood,CO
Summary
Experienced business owner with over 8 years of proven success in driving client satisfaction and operational efficiency through innovative strategies and system optimization. Demonstrates strong independent decision-making skills and sound judgment to positively impact company success. Thrives under pressure and excels in adapting to new situations and challenges, consistently enhancing the organizational brand. Committed to continuously developing impactful training programs and refining organizational processes, resulting in measurable improvements in workflow and user satisfaction. Eager to take on new challenges and contribute to advancing organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner/Lash Artist
Curiouser and Curiouser Lashes, LLC
11.2016 - Current
- Built successful lash business, expanded full client base, maintained high retention
- Cultivated strong online presence, managing social media platforms to engage with customers and build community
- Implemented booking system, enhanced efficiency, improved client experience
- Developed comprehensive brand identity, including marketing materials and studio design
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting
- Optimized inventory management, reduced costs, ensured product availability
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered
- Boosted revenue by identifying new business opportunities and diversifying product offerings
Systems Specialist
Mayo Clinic
07.2015 - 07.2017
- Conducted EHR (CERNER) training for new providers, enhancing system proficiency and user satisfaction
- Developed tailored training programs, addressing departmental needs and improving workflow
- Enhanced end-user efficiency through education of clinical applications and software
- Presented complex information clearly to non-technical audiences, fostering understanding
- Collaborated with teams to align training initiatives with departmental goals, achieving measurable impact
- Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
Gastroenterology Appointment Specialist
Mayo Clinic
09.2013 - 06.2015
- Streamlined appointment coordination across divisions, optimizing patient care pathways and reducing wait times for complex procedures
- Implemented efficient training protocols for new specialists, significantly improving onboarding time and team productivity
- Conducted thorough patient assessments, accurately determining urgency and appropriate clinical areas for evaluation
- Spearheaded quality assurance measures in division processes, leading to measurable improvements in patient satisfaction and operational efficiency
- Cultivated strong relationships with clinical teams, facilitating seamless coordination for complex cases and enhancing overall patient care quality
Patient Service Representative
Mayo Clinic
01.2012 - 09.2013
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Filed and maintained patient records in accordance with HIPAA regulations
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Created and implemented new training processes and training materials for onboarding new staff
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers
Leasing Consultant
MEB Management
05.2010 - 01.2012
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Verified tenant incomes and other information before accepting lease applications
- Increased tenant satisfaction by promptly addressing concerns and resolving issues
- Responsible for hiring and directly training new leasing consultants
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner
- Enhanced community atmosphere by planning and executing engaging resident events
Education
B.A. - Communication
Arizona State University
Tempe, AZ12.2013
High School Diploma -
Alhambra High School
Phoenix, AZ05-2008
Skills
- Manage operations
- Entrepreneurial leadership
- Operational efficiency
- Operational planning
- Systems implementation
- Process Improvement
- Training and mentoring
- Customer relationship management
- Problem-solving aptitude
- Bookkeeping
- Purchasing and planning
References
- Tina Queen, tinamariehairstyling@yahoo.com, 813-451-8453
- Michelle Szoke, michelle.w.szoke@gmail.com, 720-427-6437
- Evelin Gutierrez, lin.tierrez@gmail.com, 720-705-2470
- Lori Johnston, RN, 623-692-4697
Languages
English
American Sign Language
Certification
- DreamLash Academy Certified Lash Artist (Oct 2016)
Timeline
Business Owner/Lash Artist
Curiouser and Curiouser Lashes, LLC
11.2016 - Current
Systems Specialist
Mayo Clinic
07.2015 - 07.2017
Gastroenterology Appointment Specialist
Mayo Clinic
09.2013 - 06.2015
Patient Service Representative
Mayo Clinic
01.2012 - 09.2013
Leasing Consultant
MEB Management
05.2010 - 01.2012
- DreamLash Academy Certified Lash Artist (Oct 2016)
B.A. - Communication
Arizona State University
High School Diploma -
Alhambra High School
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