Andrea Laughlin
Kernersville,NC
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Distribution Center
05.2024 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
Dollar General
10.2020 - 05.2024
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted in recruiting, hiring and training of team members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
BackRoom Coordinator
TjMaxx
10.2011 - 08.2019
- Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Communicated with vendors regarding delivery schedules, shipment discrepancies, and other relevant issues affecting inventory management processes.
- Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
- Collaborated with store managers to develop strategies for reducing out-of-stock situations and improving overall stock availability.
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Followed proper procedures for item receipt, storage and inventory control.
- Monitored production levels and implemented measures to increase output.
- Trained new team members on proper and safe use of tools and equipment.
Sales Associate
Dillards
10.2007 - 02.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Guest Service Team Leader
Target
11.2001 - 08.2007
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Prepared reports on guest satisfaction levels and other metrics.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Strengthened interdepartmental relationships by fostering open communication and collaborating with other departments to address guest concerns effectively.
- Assigned daily job tasks and workloads to Number team members.
- Conducted regular performance evaluations of team members to provide constructive feedback for professional development.
- Trained new team members on company policies, procedures, and best practices in guest services.
Education
Medical Assisting
ECPI
Greensboro, NC 05.2003
Piscataway High
Piscataway, NJ06.1985
Skills
Great Customer Service
Maintaining Customers Trust
Going Above & Beyond For The Customer
Timeline
Assistant Store Manager
Dollar Tree Distribution Center
05.2024 - Current
Store Manager
Dollar General
10.2020 - 05.2024
BackRoom Coordinator
TjMaxx
10.2011 - 08.2019
Sales Associate
Dillards
10.2007 - 02.2011
Guest Service Team Leader
Target
11.2001 - 08.2007
Medical Assisting
ECPI
Piscataway High