Andrea Lawrence
Stephenville,TX
Summary
Highly motivated and compassionate individual currently working as a case manager for Equus helping clients manage their SNAP/Choices benefits. Also, I have experience in sales, retail, and food working in many roles including management. Eager to contribute my strong organizational skills, attention to detail and excellent communication abilities to facilitate efficient customer service and enhance the overall Customer experience.
Overview
8
8
years of professional experience
Work History
Case Manager
Equus
03.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Assistant General Manager
Taco Bell
05.2021 - 10.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Motivated and led team members to work together to achieve targets
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success
- Identified customer needs and delivered relevant product solutions and promotions
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Team Leader/Shift Manager/Server
Woody's Place
07.2020 - 03.2021
- Oversaw daily workloads and workflow for smooth operations
- Initiated training sessions and coached employees to develop effective staff
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth
- Delegated work assignments and prioritized tasks
- Solved problems, handled escalated issues and mitigated risks.
Substitute Teacher
Stephenville ISD
02.2016 - 01.2020
- Enforced classroom routines to keep students on set schedule and operating at consistent level
- Oversaw pop quizzes, material exams and standardized tests.
Regional Administrative
ABS
02.2019 - 11.2019
- Consistently provided exceptional service and attention to customers and stakeholders
- Maintained industry knowledge through continuing education, training and monitoring of industry publications
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Earned good attendance record and built reputation for being on time and ready to work.
Sales Representative
Ocean Canyon Properties
03.2016 - 10.2018
- Managed route planning and travel schedule
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services
- Presented latest merchandise to prospective buyers
- Resolved customer concerns promptly to maintain satisfaction
- Immediately addressed problems with customer accounts to promote quick resolution
- Prepared sales contracts.
Education
BBA - Psychology
Tarleton State University
Stephenville, TX12.2015
Associate of Applied Science - General Studies
New Mexico Junior College
Hobbs, NM01.2013
High School Diploma -
Suwannee High School
Live Oak, FL01.2011
Skills
- Billing
- Contracts
- Customer service
- Special events
- Quick
- Sales
- Administrative operations
- Unit administrative support
- Administrative tasks
- Administrative management abilities
- Issue and conflict resolution
- Work ethic
- Coordination
- Team building
- Multitasking
- Organizational skills
- Computer skills
Availability
At your convenience may we schedule an interview?
Community Service
- Dublin Texas Chamber of Commerce
- Stephenville Texas Library
Timeline
Case Manager
Equus
03.2023 - Current
Assistant General Manager
Taco Bell
05.2021 - 10.2022
Team Leader/Shift Manager/Server
Woody's Place
07.2020 - 03.2021
Regional Administrative
ABS
02.2019 - 11.2019
Sales Representative
Ocean Canyon Properties
03.2016 - 10.2018
Substitute Teacher
Stephenville ISD
02.2016 - 01.2020
BBA - Psychology
Tarleton State University
Associate of Applied Science - General Studies
New Mexico Junior College
High School Diploma -
Suwannee High School
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