Andrea Lawrence

• Administered phone interviews to survey participants remotely.
• Gathered data and insights from participants during telephone interviews.
• Documented records of call information.
• Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
• Achieved higher data accuracy through meticulous note-taking and listening skills while conducting research interviews.
• Contributed to project completion within deadlines by maintaining a consistent daily quota of completed interviews.
• Utilized advanced call center technology efficiently, streamlining the interview process while maintaining high-quality results.

• Case management of SNAP and TANF-Choices state and federally funded recipients.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.

• Motivated, trained, and disciplined employees to maximize performance.
• Handled cash accurately and prepared deposits.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Accomplished successful project completion with meticulous planning, coordination, and execution of tasks.
• Ensured compliance with company policies and procedures through diligent oversight of regional activities.
• Coordinated inter-departmental projects effectively while maintaining open lines of communication amongst teams.
• Updated reports, managed accounts, and generated reports for company database.

Sold RV memberships to over 300 campgrounds across the United States.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.