Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Leadford

Indianapolis,Indiana

Summary

Collaborative leaders partner with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

30
30
years of professional experience

Work History

Director of Systemic Change

St. Vincent De Paul Council
2021.08 - Current
  • Promote Changing Lives Forever within the Indianapolis Archdiocese (which includes attending Vincentian/non-Vincentian events)
  • Recruit Conferences and Partners
  • Promote/support/increase CLF partnerships
  • Create New Program Ideas (graduate workshops, Reentry, Care team)
  • Train Volunteers
  • Supervise Staff
  • Bridges Training
  • Facilitate Poverty Simulations
  • Facilitate Systemic Change Retreat
  • Provide/promote continuing education of facilitators
  • Provide/promote continuing education of mentors
  • Coordinate quarterly facilitator meeting
  • Track reports (i.e
  • Financial, participation #s/needs of all CLF locations
  • Register prospective facilitators for the national Getting Ahead webinars
  • Develop program forms and procedures
  • Attend Strategic Planning Committee meetings
  • Attend bi-monthly Council meetings and provide written reports
  • Attend CLF programs throughout the Archdiocese to review progress/procedures
  • Attend the CLF graduation ceremonies (and speak when requested)
  • Support follow-up sessions and the all-grad gatherings
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Reviewed existing policies and procedures from an inclusivity perspective; recommending changes as needed.
  • Championed company-wide initiatives aimed at promoting gender parity in leadership roles.
  • Spearheaded initiatives aimed at breaking down language barriers between multicultural teams.
  • Enhanced the diversity and inclusion curriculum by incorporating real-world examples and case studies.
  • Facilitated focus groups aimed at understanding barriers faced by minority employees within the organization, implementing targeted interventions as necessary.
  • Mentored junior team members, promoting a diverse and inclusive learning environment.
  • Created metrics to measure the success of diversity programs, driving continuous improvements in outcomes.

Family Development/ GA Facilitator

John Boner
2012.09 - Current
  • Keep records or prepare reports for the owner or management concerning visits with clients
  • Submit reports and review reports or problems with superior
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history
  • Provide information or refer individuals to public or private agencies or community services for assistance
  • Consult with the supervisor concerning programs for individual families
  • Advise clients regarding food stamps, childcare, food, money management, sanitation, or housekeeping
  • Assist in locating housing for displaced individuals
  • Assist clients with preparation of forms, such as tax or rent forms
  • Facilitate Getting Ahead Classes & train
  • Case Management
  • Second Helpings Culinary Students/
  • Re Entry
  • Intake/Process Energy assistance applications for customers case by case

Director of Outreach Programs and Mobilization

St. Luke’s UMC
2015.01 - 2021.08
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Developed comprehensive employee training programs, resulting in a more skilled workforce.
  • Increased employee engagement with open communication channels and regular feedback opportunities.
  • Monitored and coordinated workflows to optimize resources.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Served as a liaison between inmates, staff, and families during visitations, promoting positive relationships while maintaining security protocols.
  • Reduced incidents of violence through effective communication and conflict resolution techniques.
  • Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
  • Organized cultural sensitivity trainings for employees, fostering an inclusive work culture.
  • Analyzed retention rates among minority employees, identifying opportunities for improvement through tailored support programs.
  • Facilitated focus groups aimed at understanding barriers faced by minority employees within the organization, implementing targeted interventions as necessary.

Outreach Coordinator/ Energy Asst. Specialist

Community Action of Greater
2004.09 - 2011.11
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
  • Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Completed intake assessment forms and filed clients' charts.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
  • Attended case reviews and provided feedback on client progress.
  • Built relationships with community agencies for timely service referrals.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Developed and maintained accurate records of programs and services.
  • Facilitated communication between clients and other service providers.

Manager, Events Outreach

Catherine’s Women Clothing
2002.08 - 2011.10
  • Keep records or prepare reports for the owner or management concerning visits with clients
  • Provide information or refer individuals to public or private agencies or community services for assistance
  • Consult with the supervisor concerning programs for individual families
  • Assistance applications for families
  • Outreach
  • Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Performed functional product reviews to detect verified weaknesses in retail products and software solutions.
  • Demonstrated versatility, working on various types of retail spaces including boutiques, supermarkets, and department stores.
  • Mentored junior staff members on best practices in retail sales, improving overall team performance.
  • Conducted covert surveillance operations to identify, apprehend, and deter shoplifters within the retail environment.
  • Established strong relationships with retail partners for increased brand visibility and product placement.
  • Provided training to retail staff on proper merchandising techniques, enhancing overall store presentation quality.
  • Managed large-scale [Type] product introduction that involved [Number] regions and [Number] retail stores.
  • Boosted team productivity by providing ongoing training and support to retail staff members.
  • Designed custom fixture layouts tailored specifically towards unique store formats, optimizing available retail space.
  • Increased efficiency in pro shop operations, handling retail transactions and inventory management.
  • Boosted professional hair care product sales [Number]% through upselling, visual merchandising and retail display optimization.
  • Managed a diverse portfolio of retail lending clients, fostering long-term relationships and promoting growth opportunities.
  • Mentored junior managers on effective leadership techniques for handling challenging situations within the retail environment.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Coordinated special events at the retail branch that engaged customers while promoting company offerings effectively.
  • Promoted spa packages and retail products effectively, increasing sales revenue for the business.
  • Improved sales performance by developing and implementing comprehensive training programs for retail staff.
  • Conducted market research to identify emerging trends and adjust retail strategies accordingly.

Manager

Dress Barn
2000.03 - 2002.06
  • Resolve customer complaints regarding sales and service
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Monitor customer preferences to determine focus of sales efforts
  • Receive and count stock items, and record data manually or using computer
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
  • Keep records on the use and/or damage of stock or stock handling equipment
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers
  • Dispose of damaged or defective items, or return them to vendors
  • Open close procedures and Merchandising clothing
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Manager

Paul Harris
1996.09 - 2000.03
  • Resolve customer complaints regarding sales and service
  • Monitor customer preferences to determine focus of sales efforts
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain records related to sales
  • Demonstrate use or operation of merchandise
  • Prepare merchandise for purchase or rental
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Place special orders or call other stores to find desired items
  • Arrange and display merchandise to promote sales
  • Clean shelves, counters, and tables
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Manager

Dots
1995.02 - 1998.06
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain records related to sales
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Place special orders or call other stores to find desired items
  • Demonstrate use or operation of merchandise
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Help customers try on or fit merchandise
  • Exchange merchandise for customers and accept returns
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Bag or package purchases, and wrap gifts
  • Rent merchandise to customers
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.

Education

Criminal Justice -

Indiana Tech
Indianapolis, IN
09.2023

Completed coursework - Human Services

IVY TECH
Indianapolis, IN
05.2015

Completed coursework - Social Work

BALL STATE
Muncie, IN
05.1996

High School Diploma -

ROOSEVELT
Gary, IN
06.1994

Skills

  • Leadership
  • Certified Program Director
  • Director of Bridges
  • Director of Systemic Change
  • Certified Case Manager
  • Certified Family Development Specialist
  • Certified Offender Workforce Development Specialist
  • Trusted Mentor
  • Volunteer
  • Facilitator
  • Board Member
  • Strategic Planning
  • Team Management
  • Creativity and Innovation
  • Strategies and goals
  • Project Coordination
  • Staff Management
  • Organizational Development
  • People Management
  • Staff Development
  • Negotiation
  • Issues Resolution
  • Rules and regulations
  • Fundraising Events
  • Teamwork and Collaboration
  • Team Leadership
  • Effective leader
  • Customer Service
  • Performance Evaluation and Monitoring
  • Goal Setting

Timeline

Director of Systemic Change

St. Vincent De Paul Council
2021.08 - Current

Director of Outreach Programs and Mobilization

St. Luke’s UMC
2015.01 - 2021.08

Family Development/ GA Facilitator

John Boner
2012.09 - Current

Outreach Coordinator/ Energy Asst. Specialist

Community Action of Greater
2004.09 - 2011.11

Manager, Events Outreach

Catherine’s Women Clothing
2002.08 - 2011.10

Manager

Dress Barn
2000.03 - 2002.06

Manager

Paul Harris
1996.09 - 2000.03

Manager

Dots
1995.02 - 1998.06

Criminal Justice -

Indiana Tech

Completed coursework - Human Services

IVY TECH

Completed coursework - Social Work

BALL STATE

High School Diploma -

ROOSEVELT

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Andrea Leadford