Andrea Leal

-Led and managed diverse, multicultural, and multigenerational teams, fostering collaboration and teamwork. Ensured comprehensive training and development for team members.

-Monitored and managed key operational and financial KPIs, oversaw dock management operations, developing, updating, and maintaining standardized work instructions.

-Conducted in-depth financial and operational analysis and prepared insightful reports for Senior Management.

-Identified opportunities for improvement and created optimization plans, coordinated setup of new accounts and supported Management in new projects and business growth initiatives.

-Built and maintained strong, lasting relationships with customers and contractors through diplomatic communication and proactive issue resolution.

-Strategically managed end-to-end logistics and supply chain operations to drive efficiency and productivity.

-Conducted in-depth data analysis on large datasets to inform business decisions and optimize processes.

-Spearheaded customer service and accounts receivable management for two high-profile accounts.

-Demonstrated self-motivation and autonomy, thriving in a self-supervised environment.

-Managed end-to-end logistics for a top-tier account, driving operational efficiency and delivering exceptional customer service.

-Strategically re-engineered administrative processes, leveraging automation tools like Excel macros, to significantly reduce cycle times and minimize error margins.

-Oversaw company operations across logistics, finance, and marketing functions.

Implemented strategic plans to drive business growth and long-term success.

-Developed and executed logistics strategies focusing on route optimization, distribution efficiency, and staffing effectiveness.

Improved bottom-line financial performance through cost-saving initiatives and process improvements.

-Maintained high-quality standards while implementing cost-effective operational plans.

Established and tracked key performance indicators (KPIs) to measure operational success.

-Monitored and improved performance against set goals.

Developed and implemented profit enhancement plans and change management initiatives.

-Understood customer needs and delivered tailored solutions.

-Fostered positive business relationships with key customer personnel.

-Coordinated annual/semiannual client reviews to assess and adjust credit facilities and conditions.

-Provided personalized guidance on financing options, tailoring solutions to meet individual client needs.

-Delivered financial planning seminars to clients and prospects, enhancing financial literacy and awareness.

-Identified and cultivated new client relationships, offering expert financial advice and solutions.