Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Ledbetter

Lancaster,SC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Hair Professional

Andrea’s Touch Braid Studio
Lancaster, SC
07.2019 - Current
  • Specialize in natural hair and scalp care, hair extensions, hair braiding, etc
  • Maintains supplies by checking stock; anticipating needs; placing orders
  • Produces desired effect by braiding hair, painlessly and in a protective healthy style
  • Plans desired effect by studying facial features; examining potential styles; conferring with customers; making recommendations
  • Maintains quality service by following Andrea’s Touch standards
  • Maintains safe and healthy conditions by following Andrea’s Touch standards and legal regulations.

Patient Care Coordinator

Talkiatry
New York, NY
10.2022 - 03.2023
  • Responsible for answering incoming phone calls to screen patients, answering questions or scheduling appointments
  • Make a high volume of outbound calls to patients, pharmacies or insurance companies
  • Register new patients in our EHR, E-Clincial Works (ECW) to ensure that providers are scheduled for the best use of time
  • Support clinicians via Microsoft team’s chat; monitor and complete tickets in Zendesk
  • Reach out to patients who are late to tele visits, send referral information to patients, discharge letters
  • Verifying patient insurance on insurance portals, UHC, Availity, Trizetto, UMR and Evernorth.

Care Connections Care Specialist IV

Novant Health
Charlotte, NC
11.2019 - 03.2022
  • Responsible for processing incoming referrals for our clients at Tryon Medical Partners, Caromont and Gaston Medical Partners
  • Performing duties in EPIC or working the work queues
  • Obtaining all necessary information from the referring providers to ensure accuracy and completeness of referral
  • Placing the referrals in the correct locations for scheduling or giving the patient the information necessary so they can schedule the appointment at the referring physician’s office
  • Transcribing incoming orders for radiology requests
  • We also assist with Live Person Chat, Insurance activation calls, COVID 19 Vaccine Scheduling, Bright Health Insurance and Hospital Discharge scheduling.

Patient Services Coordinator III

Novant Health
Charlotte, NC
02.2019 - 11.2019
  • Responsible for resolving work queues in EPIC including but not limited to follow up; claim edit; charge review (Audit and Review); missing guarantor
  • Research and analyze denials, correct errors to ensure changes captured and processed and goal for site errors is met or exceeded
  • Respond to staff for billing and insurance questions
  • Resolve work queue errors and denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc
  • Ensure charges drop from claim processing
  • A resource for our front desk registration to ensure accuracy on insurance information
  • Process referrals, obtain all necessary information from the patient and provider to ensure accuracy and completeness of the referral
  • Responsible for resolving work queues EPIC included, but not limited to; incoming and outgoing referral work queues, scheduled orders and referral follow up work queue
  • Proficient in Dimensions EPIC.

Outreach Specialist

Atrium Health
Charlotte, NC
10.2017 - 02.2019
  • Utilizes various computer technology integrated telephone systems for processing inbound and outgoing calls
  • Facilitate discharge of patients and schedule follow up appointments with their physicians
  • Process daily email disputes for compliance purposes
  • Working knowledge of protected health information (PHI) and HIPPA laws
  • Maintain exceptional service and integrity with patients through accurate, timely and quality work
  • Proficient in Encompass- EPIC, Canopy, IDX and Salesforce- Access to Access.

Outreach Specialist

Rotech Healthcare
Charlotte, NC
01.2014 - 02.2017
  • Worked extensively with intake proprietary systems, maintained accuracy and quality control throughout patient and data input
  • Received medical record documentation and provided through review
  • Maintained detailed quality assurance documentation for payers and regulatory bodies
  • Responsible for increasing revenue through direct outbound sales calls to existing patients
  • Obtained authorizations for the DME (Durable Medical Equipment) provided to the patients prior to delivery.

Accounts Receivable Specialist

Med A/RX
Charlotte, NC
01.2012 - 01.2014
  • Entered postdated credit card information into the collection resource systems (CRS)
  • Submitted patient card information on the client’s website for processing
  • Researched payment information
  • Daily posting on the (EBO)
  • Processed tape balancing and posted in journal
  • Verified and emailed credit payment
  • Notated and mailed checks to current clients
  • Daily communication with clients about various accounts
  • Posted money to accounts in a timely manner.

Education

Diploma -

Fort Mill High School
06.2004

Skills

  • Exceptional organizational skills
  • Strong commitment to teamwork
  • Telephone Proficiency
  • Extensive people's leadership experience
  • Insurance/Authorization Verification
  • Training & Development
  • Attention to Detail
  • Dependable and Responsible

Timeline

Patient Care Coordinator

Talkiatry
10.2022 - 03.2023

Care Connections Care Specialist IV

Novant Health
11.2019 - 03.2022

Hair Professional

Andrea’s Touch Braid Studio
07.2019 - Current

Patient Services Coordinator III

Novant Health
02.2019 - 11.2019

Outreach Specialist

Atrium Health
10.2017 - 02.2019

Outreach Specialist

Rotech Healthcare
01.2014 - 02.2017

Accounts Receivable Specialist

Med A/RX
01.2012 - 01.2014

Diploma -

Fort Mill High School

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Andrea Ledbetter