Andrea Ledbetter
Lancaster,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Hair Professional
Andrea’s Touch Braid Studio
Lancaster , SC
2019.07 - Current
- Specialize in natural hair and scalp care, hair extensions, hair braiding, etc
- Maintains supplies by checking stock; anticipating needs; placing orders
- Produces desired effect by braiding hair, painlessly and in a protective healthy style
- Plans desired effect by studying facial features; examining potential styles; conferring with customers; making recommendations
- Maintains quality service by following Andrea’s Touch standards
- Maintains safe and healthy conditions by following Andrea’s Touch standards and legal regulations.
Patient Care Coordinator
Talkiatry
New York , NY
2022.10 - 2023.03
- Responsible for answering incoming phone calls to screen patients, answering questions or scheduling appointments
- Make a high volume of outbound calls to patients, pharmacies or insurance companies
- Register new patients in our EHR, E-Clincial Works (ECW) to ensure that providers are scheduled for the best use of time
- Support clinicians via Microsoft team’s chat; monitor and complete tickets in Zendesk
- Reach out to patients who are late to tele visits, send referral information to patients, discharge letters
- Verifying patient insurance on insurance portals, UHC, Availity, Trizetto, UMR and Evernorth.
Care Connections Care Specialist IV
Novant Health
Charlotte , NC
2019.11 - 2022.03
- Responsible for processing incoming referrals for our clients at Tryon Medical Partners, Caromont and Gaston Medical Partners
- Performing duties in EPIC or working the work queues
- Obtaining all necessary information from the referring providers to ensure accuracy and completeness of referral
- Placing the referrals in the correct locations for scheduling or giving the patient the information necessary so they can schedule the appointment at the referring physician’s office
- Transcribing incoming orders for radiology requests
- We also assist with Live Person Chat, Insurance activation calls, COVID 19 Vaccine Scheduling, Bright Health Insurance and Hospital Discharge scheduling.
Patient Services Coordinator III
Novant Health
Charlotte , NC
2019.02 - 2019.11
- Responsible for resolving work queues in EPIC including but not limited to follow up; claim edit; charge review (Audit and Review); missing guarantor
- Research and analyze denials, correct errors to ensure changes captured and processed and goal for site errors is met or exceeded
- Respond to staff for billing and insurance questions
- Resolve work queue errors and denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc
- Ensure charges drop from claim processing
- A resource for our front desk registration to ensure accuracy on insurance information
- Process referrals, obtain all necessary information from the patient and provider to ensure accuracy and completeness of the referral
- Responsible for resolving work queues EPIC included, but not limited to; incoming and outgoing referral work queues, scheduled orders and referral follow up work queue
- Proficient in Dimensions EPIC.
Outreach Specialist
Atrium Health
Charlotte , NC
2017.10 - 2019.02
- Utilizes various computer technology integrated telephone systems for processing inbound and outgoing calls
- Facilitate discharge of patients and schedule follow up appointments with their physicians
- Process daily email disputes for compliance purposes
- Working knowledge of protected health information (PHI) and HIPPA laws
- Maintain exceptional service and integrity with patients through accurate, timely and quality work
- Proficient in Encompass- EPIC, Canopy, IDX and Salesforce- Access to Access.
Outreach Specialist
Rotech Healthcare
Charlotte , NC
2014.01 - 2017.02
- Worked extensively with intake proprietary systems, maintained accuracy and quality control throughout patient and data input
- Received medical record documentation and provided through review
- Maintained detailed quality assurance documentation for payers and regulatory bodies
- Responsible for increasing revenue through direct outbound sales calls to existing patients
- Obtained authorizations for the DME (Durable Medical Equipment) provided to the patients prior to delivery.
Accounts Receivable Specialist
Med A/RX
Charlotte , NC
2012.01 - 2014.01
- Entered postdated credit card information into the collection resource systems (CRS)
- Submitted patient card information on the client’s website for processing
- Researched payment information
- Daily posting on the (EBO)
- Processed tape balancing and posted in journal
- Verified and emailed credit payment
- Notated and mailed checks to current clients
- Daily communication with clients about various accounts
- Posted money to accounts in a timely manner.
Education
Diploma -
Fort Mill High School
06.2004
Skills
- Exceptional organizational skills.
- Strong commitment to teamwork.
- Telephone Proficiency
- Extensive people's leadership experience.
- Insurance/Authorization Verification
- Training & Development
- Attention to Detail
- Dependable and Responsible
Timeline
Patient Care Coordinator
Talkiatry
2022.10 - 2023.03
Care Connections Care Specialist IV
Novant Health
2019.11 - 2022.03
Hair Professional
Andrea’s Touch Braid Studio
2019.07 - Current
Patient Services Coordinator III
Novant Health
2019.02 - 2019.11
Outreach Specialist
Atrium Health
2017.10 - 2019.02
Outreach Specialist
Rotech Healthcare
2014.01 - 2017.02
Accounts Receivable Specialist
Med A/RX
2012.01 - 2014.01
Diploma -
Fort Mill High School
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