Andrea Lefever
Midlothian,VA
Summary
Results-oriented professional with a strong background in customer relationship management and a passion for enhancing customer experiences. Dedicated to continuous learning, I possess exceptional interpersonal skills and a strong work ethic, coupled with adaptability and a detail-oriented mindset. Self-motivated and highly motivated to take on new challenges, I excel at working effectively unsupervised and quickly mastering new skills. Experienced in analytical market research, adept at sourcing data, compiling statistical insights, and generating comprehensive reports to support business objectives. Skilled in inbound and outbound calling strategies to gather consumer and business intel, conduct surveys, and document responses.
Overview
9
9
years of professional experience
Work History
Research Consultant
Costar
Richmond, VA
10.2021 - Current
- Regularly engaged in outbound and inbound phone conversations with brokers, developers, and property owners within the real estate industry to acquire current data on properties and transactions.
- Investigate new space listings, recent sale and lease transactions, while building ownership and construction information in a market
- Monitor client usage and engage clients to use CoStar products in new and effective ways
- Delivered product trainings to clients, facilitating the adoption of new and existing features.
- Build and maintain mutually beneficial relationships with clients and provide exceptional service to all clients with a heavy emphasis on personal attention
- Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market.
Analyst (customer relations)
CARMAX
Richmond, VA
09.2020 - 10.2021
- Responsible for providing a professional response to escalated customer contacts and general customer inquiries received at the Home Office
- Making connections that build a strong relationship to build trust in Customer Relations and the process
- Use analytical skills to seek an understanding of the issue and how to resolve it quickly and efficiently
- Contribute in projects that support business needs to promote continual process improvement and maximize process efficiency.
- Conducted in-depth research, analysis, and resolution of intricate customer inquiries while maintaining high levels of professionalism. Ensured customer satisfaction by initiating follow-up calls to verify satisfactory resolutions.
- Interfaced with internal departments to ensure timely resolution of escalated cases.
Manager
Tang & Biscuit
Richmond, VA
01.2019 - 11.2020
- Consistently achieved customer satisfaction by successfully resolving conflicts at all times
- Maintained and enforced strict COVID-19 cleanliness and social distancing policies during the COVID-19 pandemic to ensure both employee and customer safety.
- Coached, mentored, and trained team members to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
General Manager
Carolina Ale House
Glen Allen, VA
11.2015 - 12.2018
- Scheduled and directed staff in daily work assignments to maximize productivity
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Built sales forecasts and schedules to reflect desired productivity targets
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Initiated negotiations regarding vendor contracts and kept updated records of contracts
- Drafted business plans, budgets and quarterly and semi-annual business reviews
- Coached and mentored management staff members by offering constructive feedback and taking interest in their long-term career growth.
Education
Bachelor of science - Business Administration And Management
Southern New Hampshire University
04.2020
Skills
- Data Collection
- Interviewing techniques
- Critical Thinking
- Data Analytics
- Relationship Building
- Client Relationships
- Organizational Management
- Workflow Optimization
Timeline
Research Consultant
Costar
10.2021 - Current
Analyst (customer relations)
CARMAX
09.2020 - 10.2021
Manager
Tang & Biscuit
01.2019 - 11.2020
General Manager
Carolina Ale House
11.2015 - 12.2018
Bachelor of science - Business Administration And Management
Southern New Hampshire University