Andrea Lemon
Linwood,Kansas
Summary
Office Manager with a focus on patient care. Streamlined patient scheduling processes, resulting in 30% improvement in patient satisfaction scores. Managed a team of 10, coordinating with medical staff for efficient operations. Implemented a new computer system for better patient care and efficiency and patient wait times.
Overview
18
18
years of professional experience
Work History
Office Manager
Central Medical Consultants
Shawnee, Kansas
10.2015 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Office Administrative Assistant
KC Coring and Cutting
Kansas City, MO
09.2006 - 05.2007
- Efficiently managed incoming calls, greeting visitors and helping them with their inquiries.
- Overseen daily payroll operations and ensure accuracy of payroll processing.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Inventoried and ordered supplies for office.
- Prepared and prioritized calendars and correspondence.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Responsible for accurately entering employee payroll data into the company's payroll system.
- Managed payroll processes including timesheets, vacation requests, attendance tracking and payroll entry.
Education
Medical Assistant - Healthcare
Concorde Career College
Kansas City, MO08-2005
Skills
- Administrative Support
- Staff Management
- Inventory Control
- Team Supervision
- Office Management
- Customer Service
- Staff hiring
- Employee Supervision
- Data Entry
- Billing
- Compliance Monitoring
- Budget Administration
- Scheduling and calendar management
- Financial Tracking
- Payroll and budgeting
- Customer Relations
- Travel Coordination
- Document Management
- Credit and collections
- Office Administration
- Employee Training
- Staff Training
- Payroll Processing
Timeline
Office Manager
Central Medical Consultants
10.2015 - Current
Office Administrative Assistant
KC Coring and Cutting
09.2006 - 05.2007
Medical Assistant - Healthcare
Concorde Career College
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