Andrea Leon
Chicago,IL
Summary
Proactive Team Member with extensive experience in industrial product lines. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about production equipment use and repairs. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
10
10
years of professional experience
Work History
Overnight Baker
Eataly
05.2024 - Current
- Promoted workplace safety by strictly adhering to established protocols for handling sharp tools or hot surfaces.
- Streamlined bakery operations by effectively organizing and prioritizing tasks for efficient production.
- Contributed to positive team morale by maintaining open communication lines and fostering a collaborative atmosphere amongst coworkers.
- Trained new bakers on equipment operation, recipe preparation, and company procedures, fostering a supportive learning environment.
- Provided exceptional customer service when needed, addressing concerns promptly and professionally.
- Maximized freshness of products by accurately rotating stock according to expiration dates or seasonal demand fluctuations.
- Increased overall efficiency with precise measurement and mixing of ingredients for consistent product quality.
- Contributed to the success of special events or promotions by efficiently preparing large quantities of baked goods for customer enjoyment.
- Participated in staff meetings to share best practices or address areas requiring improvement, fostering a culture of continuous learning and growth.
- Improved overall product presentation by applying meticulous attention to detail when shaping dough, glazing pastries, or icing baked goods.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Created appealing displays to showcase products in bakery.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Replenished bakery items in display cases.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Determined baking times for various items.
Shift Lead
Eiffel Waffel
08.2023 - 02.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Baker
Sprinkles
11.2022 - 07.2023
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Established and maintained positive vendor relationships.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
Team Member
Noodles & Company
06.2022 - 11.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Created appealing displays for routine arrangements and special promotions.
Baker
Crumbl Cookies
02.2022 - 03.2022
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Team Member
Domino's Pizza
09.2020 - 12.2020
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked different stations to provide optimal coverage and meet production goals
- Sought out ways to go above and beyond job requirements
Cashier
Mr Vape And Smoke
06.2018 - 12.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $200 or more per shift
Team Member
Shake Shack
03.2017 - 10.2017
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Operated register to process payments and collect cash payment for order totals.
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Smoothie Maker
Smoothie King
01.2017 - 03.2017
- Operated as full-service food provider in Smoothie establishment by taking orders, preparing meals and collecting payments.
- Backed up servers by setting up trays and completing some food deliveries.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Completed milkshakes and ice cream desserts for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 90%.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
Broiler Cook
Portillos
02.2015 - 12.2015
- Prepared average of 15 menu items per shift.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Served customers and followed outlined steps of service.
Education
Some College (No Degree) - Culinary Arts
Art Institute of Illinois
Chicago, ILSome College (No Degree) - Paralegal Studies
Robert Morris University - Illinois
Chicago, ILHigh School Diploma -
Northtown Academy
Chicago, IL06.2014
Skills
- PPE Compliance
- Willingness to Learn
- Attention to Detail
- Organizing Work Stations
- Flexible Schedule
- Customer Service
- Positive Attitude
- Following Instructions
- Product Knowledge
- Clear Communication
- Quality Inspections
- Heavy Lifting
- Workplace Safety
- Problem-Solving
- Computer Skills
- Teamwork and Collaboration
Timeline
Overnight Baker
Eataly
05.2024 - Current
Shift Lead
Eiffel Waffel
08.2023 - 02.2024
Baker
Sprinkles
11.2022 - 07.2023
Team Member
Noodles & Company
06.2022 - 11.2022
Baker
Crumbl Cookies
02.2022 - 03.2022
Team Member
Domino's Pizza
09.2020 - 12.2020
Cashier
Mr Vape And Smoke
06.2018 - 12.2018
Team Member
Shake Shack
03.2017 - 10.2017
Smoothie Maker
Smoothie King
01.2017 - 03.2017
Broiler Cook
Portillos
02.2015 - 12.2015
Some College (No Degree) - Culinary Arts
Art Institute of Illinois
Some College (No Degree) - Paralegal Studies
Robert Morris University - Illinois
High School Diploma -
Northtown Academy
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