Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Leon

Mooresville,NC

Summary

As customer service professional, adept in fostering positive customer experiences. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction. Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement. Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving targets consistently.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Life Enrichment Director

Ranson Ridge Assisted Living and Memory Care
Huntersville, NC
10.2018 - Current
  • Provide a full schedule of group and individual activities for residents of this 80 unit assisted living community
  • Supervise a memory care coordinator, assistant activities coordinator and volunteers
  • Complete admissions activity assessments, patient charting and resident care plans in compliance with State and Federal regulations
  • Highly successful with resident participation and satisfaction rates
  • Organize Resident Council to empower residents to be more involved with decisions affecting their lives
  • Provides a monthly calendar and newsletter
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Implemented dementia-focused trainings for staff to better understand and support residents experiencing cognitive decline.
  • Enhanced residents'' quality of life by implementing personalized and engaging activities programs.
  • Fostered an atmosphere that encouraged open dialogue among staff members, residents and their families to address any concerns or suggestions they might have related to the department.

Activities Director

Senior Carolinas Family Care Home
Charlotte, NC
11.2016 - 09.2018
  • Planned and managed a full range of activities for seniors residing in four family care homes
  • Responsible for admissions activity assessments, charting and monthly activity calendars in compliance with State and Federal regulations
  • Managed volunteer programs and entertainment events

Toddler Teacher/ Office Assistant

Clemmons United Methodist Preschool
Clemmons, NC
08.2012 - 06.2015
  • Prepared curriculum, conducted classroom activities, assisted teachers and substituted as needed
  • Provided clerical and personnel services for the administrative office

Activities Director

Golden Living at Starmount Healthcare
Greensboro, NC
10.2005 - 12.2007
  • Responsible for planning and providing activities to residents of this 120 bed skilled nursing facility
  • Completed admissions activity assessments and patient charting in compliance with State and Federal regulations
  • Prepared care plans and participated in care plan meetings
  • Supervised activities assistants and organized volunteer programs
  • Organize Resident Council to empower residents to be more involved with decisions affecting their lives

Education

Certified Activities Director (ADC) -

Guilford Technical Community College
Jamestown, NC

Skills

  • Activity planning
  • Regulatory compliance
  • Resident assessment
  • Team leadership
  • Volunteer management
  • Communication skills
  • Program development
  • Cognitive engagement
  • Quality assurance

Timeline

Life Enrichment Director

Ranson Ridge Assisted Living and Memory Care
10.2018 - Current

Activities Director

Senior Carolinas Family Care Home
11.2016 - 09.2018

Toddler Teacher/ Office Assistant

Clemmons United Methodist Preschool
08.2012 - 06.2015

Activities Director

Golden Living at Starmount Healthcare
10.2005 - 12.2007

Certified Activities Director (ADC) -

Guilford Technical Community College
Andrea Leon