Andrea Lerma
Cleburne,Tx
Summary
Organized, goal-oriented, team player seeking a position within an established organization where I can showcase my passion for working within the community by providing case management and supportive services to individuals in need while also working closely with physicians, nurses, and other medical staff to facilitate the appropriate patient care based on the needs of the individual.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Critical Time Intervention / Trainer
Tarrant County Homeless Coalition
Fort Worth, Texas
02.2023 - Current
- Providing intensive case management training and techniques to case managers on how to work with clients that are deemed 'hard to serve', and how to overcome barriers to services
- These teachings and skills include critical time intervention, trauma informed care, harm reduction, motivational interviewing, and crisis intervention Supporting clients who are considered 'hard to serve' with the development of independent living skills, social/recreational activities, assistance with applications regarding to government benefits the client may qualify for
- Developing and maintaining a network of services over a 9-month period for critical time intervention (CTI) such as housing, treatment, recovery supports so the client can become self-sufficient and sustainable on their own after this period of intervention.
Care Transition Specialist
Texas Health Resources Harris Methodist Hospital (Downtown)
Fort Worth, Texas
12.2020 - 02.2023
- Supports transition planning activities as needed under the direction of care transition managers: Calls vendors, physician offices, clinics, etc.; Faxes (electronic and traditional) documents as needed Schedule follow-up appointments, call Insurance companies for referral approvals, and sets up transportation for patients
- Assist/ support case managers on Justin Tower 6, 7, 8
- Obtain signatures on documents such as the Medicare required forms as well as delivering Durable Medical Equipment/DME (ie
- Wheelchairs, walkers, wound vacs) to the patients prior to discharge
- Obtain community resources for patients who are unfunded, undocumented, or homeless
- Often responsible for securing a safe place and/ or temporary housing (shelter, group home, nursing facility, etc.) for patients who are deemed medically stable for discharge
- Assist those individuals (as needed) with the completion of applications for Medicare, Social Security Benefits, and VA benefits
- Continues to follow up with patients needing additional Resources and assistance even after being discharged
- Collects and enters data as needed
- Completes other tasks and projects as assigned
- Serves as a back up to department AA as needed or if AA is out of the office.
Medical Assistant
Texas Health Physicians Group - Orthopedic Specialty Associates
Fort Worth, Texas
12.2019 - 12.2020
- Escort patients to exam rooms, obtain vitals, determine reason for visit and assist with patient flow through clinic
- Perform dressing changes and wound care on post-surgical patients as necessary
- Triage high volume of incoming calls from patients and respond to patient's having issues in a timely manner
- Prescription refills along with obtaining prior authorizations
- Obtain benefits and prior auth for all viscosupplementation injections
- Check and schedule appointments for office visits, upcoming surgical procedures and outpatient exams
- Contact appropriate vendors and implant companies for appropriate surgeries
- Fit patients for durable medical equipment such as braces, splints, boots, and other ambulatory aids
- Spanish interpretation between patients and providers as needed.
Medical Assistant/ Surgery Scheduler
Arlington Orthopedic Associates
Arlington, Texas
01.2016 - 07.2020
- Escort patients to exam rooms, obtain vitals, determine reason for visit and assist with patient flow through clinic
- Perform dressing changes and wound care on post-surgical patients as necessary
- Triage high volume of incoming calls from patients and respond to patient's having issues in a timely manner
- Prescription refills along with obtaining prior authorizations
- Check and schedule appointments for office visits, upcoming surgical procedures, and outpatient exams
- Contact appropriate vendors and implant companies for appropriate surgeries
- Fit patients for durable medical equipment such as braces, splints, boots and other ambulatory aids
- Transcribed office visit notes on behalf of the physician
- Assist the physician in the operating room by holding retractors as needed
- Spanish interpretation between patients and providers as needed
- Worked remotely, exclusively in the evenings doing surgery scheduling from December 2019-July 2020.
Education
Bachelor of Science - Clinical Psychology
Tarleton State University
Fort Worth, TX02.2024
Licensed Vocational Nursing Program - Vocational Nursing
Concorde Career College, Grand Prairie, Texas
Grand Prairie, TX01.2014
High School Diploma -
Livingston High School, Livingston, California
06-1997
Some College (No Degree) - Psychology, Mental Health
Southern New Hampshire University
Manchester, NHSkills
- Case Planning and Coordination
- Creative Problem-Solving
- Client Advocacy & Support
- Assessment of Needs & Skills
- Motivational Interviewing
- Referral Coordination
- Performance Tracking
- Records Management
- Chronic Disease Management
- Community Outreach
- Case Management
- Organization and Multitasking
- Community Resource Navigation
- Crisis Prevention Intervention (CPI)
- Conflict Resolution
- Documentation and Reporting
- MS Office
- Data Entry and Analysis
- Medical Terminology
- Healthcare Billing & Coding
Languages
spanish
Full Professional
Certification
- Mental Health First Aid - Adults & Adolescents
- Critical Time Intervention
References
References available upon request.
Timeline
Critical Time Intervention / Trainer
Tarrant County Homeless Coalition
02.2023 - Current
Care Transition Specialist
Texas Health Resources Harris Methodist Hospital (Downtown)
12.2020 - 02.2023
Medical Assistant
Texas Health Physicians Group - Orthopedic Specialty Associates
12.2019 - 12.2020
Medical Assistant/ Surgery Scheduler
Arlington Orthopedic Associates
01.2016 - 07.2020
Bachelor of Science - Clinical Psychology
Tarleton State University
Licensed Vocational Nursing Program - Vocational Nursing
Concorde Career College, Grand Prairie, Texas
High School Diploma -
Livingston High School, Livingston, California
Some College (No Degree) - Psychology, Mental Health
Southern New Hampshire University