Andrea Lipscomb
Hollywood,AL
Summary
Dynamic and results-driven professional with extensive experience in the hospitality industry, notably as a Bartender Trainer at Logan's Roadhouse. Proven expertise in staff training and customer service, enhancing guest experiences and fostering team collaboration. Skilled in POS systems and adept at building lasting professional connections to drive repeat business.
Overview
25
25
years of professional experience
Work History
Bartender Trainer
Logan's Roadhouse
04.2012 - 11.2025
- Observed and provided feedback to trainees during live service to enhance skills.
- Utilized POS systems for managing orders and tracking inventory effectively.
- Collaborated with management to identify skill gaps and address training needs effectively.
- Mentored junior staff, fostering a positive work environment and teamwork culture.
- Trained new team members on restaurant procedures, menu items, mixing techniques, sales strategies, and customer service standards.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Part of the National Training Team for new store openings.
Homemaker
Home
11.2009 - 02.2012
- Gave birth to a beautiful child soon after our move to a new state.
- I was determined to stay home with her for at least two years.
Lead Server
Bayou Bob's
08.2007 - 09.2008
- Led team in delivering exceptional dining experiences, ensuring high customer satisfaction and repeat business.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff for the opening of a brand new restaurant in the area.
- Trained and mentored new servers on menu knowledge, service standards, and operational efficiency.
- Streamlined communication between kitchen and serving staff to enhance order accuracy and speed of service.
- Implemented upselling techniques that increased overall sales revenue through effective guest engagement.
Front of House Manager
Vinnie R's Italian Restaurant
06.2006 - 07.2007
- Supervised daily operations to ensure exceptional guest service and satisfaction
- Trained and mentored staff on restaurant procedures and customer engagement techniques during new restaurant opening
- Managed reservation systems, optimizing table turnover and enhancing dining experience
- Implemented operational improvements, increasing efficiency in front-of-house workflows
Assistant Manager
Emerald Coast Fish & Reptile
01.2005 - 03.2006
- Quickly learned all the details needed to care for fish and reptiles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Cowboy's Steakhouse
07.2000 - 09.2004
- Started in a waitstaff position, moving up to team lead, and then assistant manager until Hurricane Ivan demolished the restaurant.
- Coordinated team schedules to maintain adequate staffing levels during peak hours.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
Associate of Arts - Business Administration And Information Systems
American InterContinental University
Schaumburg, ILSkills
- Customer service
- Menu knowledge
- POS systems
- Building professional connections
- New store openings
- Effective team collaboration
- Multitasking
- Staff training
- Team leadership
- Upselling techniques
Timeline
Bartender Trainer
Logan's Roadhouse
04.2012 - 11.2025
Homemaker
Home
11.2009 - 02.2012
Lead Server
Bayou Bob's
08.2007 - 09.2008
Front of House Manager
Vinnie R's Italian Restaurant
06.2006 - 07.2007
Assistant Manager
Emerald Coast Fish & Reptile
01.2005 - 03.2006
Assistant Manager
Cowboy's Steakhouse
07.2000 - 09.2004
Associate of Arts - Business Administration And Information Systems
American InterContinental University