Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Little Light-Nunez

Selah,WA

Summary

Dynamic professional with proven leadership and customer service skills honed at McDonald’s. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Adept at multitasking and cash handling, consistently exceeding performance expectations while fostering teamwork and collaboration among staff. Committed to maintaining high standards of quality and efficiency in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Crew Member

McDonald’s
09.2023 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.

Administrative Assistant

Let R Edge
10.2018 - 09.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Team Leader

Popeyes
07.2017 - 09.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Team Leader

Julius
10.2015 - 03.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Assistant Store Manager

Jack in the Box
06.2014 - 10.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Associate

Home Depot
06.2011 - 03.2014
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

GED -

Yakima Valley Community College
Yakima, WA

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Problem-solving
  • Customer engagement
  • Attention to detail
  • Verbal and written communication
  • Leadership qualities
  • Fast thinking
  • Fluent bilingualism

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

McDonald’s
09.2023 - 06.2024

Administrative Assistant

Let R Edge
10.2018 - 09.2019

Team Leader

Popeyes
07.2017 - 09.2018

Team Leader

Julius
10.2015 - 03.2017

Assistant Store Manager

Jack in the Box
06.2014 - 10.2015

Associate

Home Depot
06.2011 - 03.2014

GED -

Yakima Valley Community College

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Andrea Little Light-Nunez