Andrea Lizarraga
Chula Vista,CA
Summary
Accomplished Substance Abuse Counselor and Manager with a proven track record at McAlister Institute, adept in clinical assessment and fostering team productivity. Excelled in defining treatment objectives and enhancing client evaluation processes, while leading teams to exceed quality standards. Skilled in providing community referrals and implementing effective quality control measures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor
McAlister Institute
El Cajon, CA
12.2021 - Current
- Assessed clients to determine individual needs and developed treatment plans accordingly.
- Identified treatment goals based on individual diagnosis and history.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Guided clients in developing skills or strategies for dealing with problems.
- Supported and counseled clients with drug and alcohol addiction.
- Provided individual and group counseling sessions to address addiction issues.
- Maintained accurate records of client progress in the electronic medical record system.
- Conducted individual and group therapy sessions for outpatient clients.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager
NextGen Leads
San Diego, CA
09.2019 - 10.2021
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership during times of organizational change or crisis situations.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Manager
Weinerschnitzel
Chula Vista, CA
08.2016 - 09.2019
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Implemented quality control measures to uphold company standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Certificate of Technical Studies - Alcohol And Other Drugs
San Diego City College
San Diego, CA06-2024
Skills
- Defining treatment objectives
- Clinical assessment
- Providing community referrals
- Testing specimens
- Client evaluation
Certification
- State certified through CADTP
- CPR Certified
Timeline
Substance Abuse Counselor
McAlister Institute
12.2021 - Current
Manager
NextGen Leads
09.2019 - 10.2021
Manager
Weinerschnitzel
08.2016 - 09.2019
- State certified through CADTP
- CPR Certified
Certificate of Technical Studies - Alcohol And Other Drugs
San Diego City College
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