Overview
Work History
Education
Skills
Timeline
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Andrea Loh

Seattle,WA

Overview

11
11
years of professional experience

Work History

Senior Business Advisor

Zillow Group
Seattle, WA
10.2019 - 01.2024
  • 2020 Q2+Q3 company top performer.
  • Completed Zillow’s highly selective Leadership Development Program, involving bi-monthly classes, assignments, and workshops.
  • Selected in 2023 to sit on a panel with four other top producers, presenting best practices and strategies.
  • Selected in 2022 to create a company-wide video on achieving success and becoming a top producer.
  • Ranked #2 in NET for the entire Florida Region and #5 in the Seattle office in 2020, my first full year as a Business Advisor.
  • Initiated a cross-functional partnership with the Success Manager Team, providing additional training and resources for clients—later adopted company-wide.
  • Managed over 115 brokers and teams, generating over $750,000 in monthly revenue.
  • Conducted virtual and in-market client meetings to develop strategies aligned with business goals.
  • Monitored zipcode changes to identify market penetration opportunities for agents.
  • Acted as a liaison between high-value clients and the company, ensuring clear communication of product developments and mitigating concerns.
  • Provided feedback to upper management based on product performance and market trends.

Team Lead/ Senior Business Advisor

Zillow Group
Seattle, WA
01.2023 - 07.2023
  • Completed Zillow’s Leadership Development Program while maintaining a client book.
  • Supported management in overseeing a team of 10, directly mentoring four team members.
  • Conducted weekly one-on-ones to provide performance feedback and professional development guidance.
  • Facilitated structured team meetings focusing on KPIs, achievements, and procedural updates.
  • Led weekly cross-regional leadership meetings and assisted in escalation calls.
  • Managed the onboarding process for new representatives.

Sales Executive

Zillow Group
Seattle, WA
02.2018 - 10.2019
  • Consistently ranked in the top three for the region in 2019, finishing first in three of ten months.
  • Achieved a 98% retention rate through a customer-first approach and transparent communication.
  • Closed high-value deals averaging over $2,500, surpassing the office average of $1,500.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Utilized Salesforce to manage leads and analyze data for strategic decisions.
  • Conducted product demonstrations and market research to optimize sales strategies.

Leasing Consultant

AMLI Residential
Seattle, WA
12.2017 - 01.2018
  • Achieved a 98% occupancy rate in a new lease-up through targeted marketing.
  • Managed lease agreements, conducted property tours, and maintained compliance with policies.
  • Used CRM tools to track leads and maintain prospect interactions.
  • Organized community events to enhance resident engagement and satisfaction.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Provided excellent customer service to all tenants throughout their tenancy period.

Development and Marketing Assistant

University of Maryland, College Park
Prince George, MD
04.2016 - 08.2016
  • Developed marketing strategies for athletic events, including graphic design and vendor management.
  • Supported the Development Department in reaching its $16 million fundraising goal.
  • Managed donor relationships and assisted with revenue-generating projects.

Consultant

Ankura Consulting Group
Washington, DC
12.2012 - 03.2016
  • Managed materials for a $25 billion lawsuit involving over 400 law firms.
  • Developed client relationships and supervised the intake team for a settlement fund.
  • Promoted annually based on performance.

Education

Bachelor of Arts - Religious Studies

Occidental College
Los Angeles, CA
05-2012

High School Diploma -

The Northwest School
Seattle, WA
06-2008

Skills

  • Organizational development
  • Data analytics
  • Operations management
  • Planning and execution
  • Risk auditing
  • Strategy realignment
  • Strategic planning
  • Customer service management
  • Business development
  • Training and mentoring
  • Revenue generation
  • Strategic development

Timeline

Team Lead/ Senior Business Advisor

Zillow Group
01.2023 - 07.2023

Senior Business Advisor

Zillow Group
10.2019 - 01.2024

Sales Executive

Zillow Group
02.2018 - 10.2019

Leasing Consultant

AMLI Residential
12.2017 - 01.2018

Development and Marketing Assistant

University of Maryland, College Park
04.2016 - 08.2016

Consultant

Ankura Consulting Group
12.2012 - 03.2016

Bachelor of Arts - Religious Studies

Occidental College

High School Diploma -

The Northwest School

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Andrea Loh