Andrea Susana LOPEZ MERLO
Tlalnepantla,Mex
Summary
Driven Supply Chain Specialist with 4 years of experience in overseeing compliance, inventory management, customer care measures and logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination. Analytical supply chain professional knowledgeable about gathering and analyzing data to make proactive adjustments to business supply chain operations. Tracks and models metrics, forecasts trends and stays on top of changing resource requirements and availability. Advanced skills in SAP. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
9
9
years of professional experience
Work History
Supply Chain Specialist
REPSOL MEXICO
Mexico, Mexico
06.2018 - Current
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Researched issues and assessed inefficiencies within supply chain using SAP to devise solutions and improve performance.
- Worked with vendors to schedule more than 120 daily pickups and 800 weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed order data to verify transactions and shipping dates.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
Community Associate
REGUS GROUP
Mexico, Mexico
02.2017 - 06.2018
- Oversaw facilities maintenance and repairs to improve resident quality of work.
- Represented organization in relations between staff and general public.
- Accepted and processed payments for regular costs and special fees.
- Supported marketing, community relations and foundation with scheduling, planning and other administrative assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed travel arrangements for directors.
Credit Card Customer Service Representative
EL PALACIO DE HIERRO S.A. DE C.V.,
Mexico, Mexico
08.2016 - 01.2017
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
Call Center Representative
SODEXO MOTIVATION SOLUTIONS MEXICO S.A. DE C.V
Mexico, Mexico
10.2013 - 07.2015
- Engaged in learning and development opportunities to promote continued performance improvement.
- Collaborated with shipping team to correct mistakes, track shipments and handle damage claims.
- Processed debit and credit card and electronic check payments.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Administrative Assistant
APOMED S.A. De C.V.
Mexico, Mexico
10.2012 - 06.2013
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created detailed expense reports and requests for capital expenditures.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
Call Center Customer Service Representative
HOTELES CITY
MEXICO, MEXICO
02.2012 - 10.2012
- Responded to customer comments and questions
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Referred complex issues relating to online order system or technology to help desk for further evaluation.
- Helped customer to find hotel, which fill their needs
- Answered over 50 calls per shift to meet fast-paced call center demands
Education
Bachelor of Administrative Studies - Business Administration And Management
INSTITUTO POLITECNICO NACIONAL
Mexico08.2011
Skills
- Supply chain distribution
- Supply Chain Management
- Multi-plant experience
- SAP experience
- Staff Management
- Active Listening
- Administrative tasks
- Administrative support
- Operations support
- Relationship building
- Filing and data archiving
Languages
English
Full Professional
German
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Timeline
Supply Chain Specialist
REPSOL MEXICO
06.2018 - Current
Community Associate
REGUS GROUP
02.2017 - 06.2018
Credit Card Customer Service Representative
EL PALACIO DE HIERRO S.A. DE C.V.,
08.2016 - 01.2017
Call Center Representative
SODEXO MOTIVATION SOLUTIONS MEXICO S.A. DE C.V
10.2013 - 07.2015
Administrative Assistant
APOMED S.A. De C.V.
10.2012 - 06.2013
Call Center Customer Service Representative
HOTELES CITY
02.2012 - 10.2012
Bachelor of Administrative Studies - Business Administration And Management
INSTITUTO POLITECNICO NACIONAL
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