Andrea Lopez
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Sales Activation Representative
Spectrum
Remote, FL
07.2022 - Current
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Handle calls from potential customers and business partners via telephone in order to process order entry for cable, internet, voice, and mobile services.
- Responsible for adhering to company guidelines while handling calls and working tasks, in addition to adequately meeting the needs of the residential customer in a timely manner.
- Assess and correct work orders to ensure their completion and accurate billing. All work orders are evaluated to ensure they are operationally sound and residential customers will be billed correctly for requested services.
- Handle order exceptions relating to cable services, internet, phone, and ancillary products across multiple vendors and platforms.
- Act as liaison for multiple groups including but not limited to direct sales, retailers, and e-tailers.
- Manage mobile and emergency broadband activation, open orders, and process self-installation kit errors for residential customers.
- Maximize additional revenue from Residential customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
- Applies all business rules, to ensure the integrity of the work order in an effort to increase completion rates.
- Responsible for documenting and sharing best practices within team and offer suggestions for improvement.
- Other duties as assigned.
Claims Representative
Med Data
Remote, FL
10.2018 - 05.2022
- Review and research insurance claims to determine possible payment source(s)
- Contact various sources including insurance professionals, patients, and other parties to verify relevant data
- Coordinate with payors to ensure appropriate filing guidelines are met for reimbursement
- Request appropriate information, both verbally and written, from appropriate parties to ensure proper claim disposition
- Maintain and update payors on denied claims
- Ensure that appropriate billing guidelines and standards are met based on payor and/or State
- Perform aggressive follow up on unresolved claims and facilitate payment from appropriate payors
- Responsible for obtaining claim status and gathering supporting documentation to submit appeals
- Assist with written or verbal appeals to payors on denied claims
- Assist in defending the hospital's or medical provider's rights to recovery against insurance companies
- Interact with hospital staff members to obtain appropriate documentation for claims and appeals submission
- Assist managers in responding to new hires questions regarding system, programs and general training.
Credit Analyst
own it 4 less
Doral, FL, FL
01.2014 - 01.2018
- Data Entry
- Application reviewing
- Payment processing
- Payment scheduling
- Coordinate merchandise repossessions
- Inbound and outbound calls english and spanish
- Walk ins Customer support.
Admissions Representative
St. Thomas University
Miami Gardens, FL
08.2010 - 08.2014
- Obtain documentation and process new student applications
- Refer students to financial aid, or other department if needed
- Guide prospects through paperwork
- Build relationships with students and understand their interest.
Education
Communication arts
St Thomas University
Miami 08.2010 - 08.2014
Communication Arts
Denver University
01.2024 - Current
Skills
- Oral and Written Communication (English and Spanish)
- Strong decision making
- Strong attention to detail
- Customer Service experience in a call center environment
- Ability to type at least 35 WPM
- Strong Problem Solving
- Sales skills
- Organized
- Proactive
- Dedicated
- Team player
- Collections
- Bilingual
- Data Entry
- Word
- Excel
- PowerPoint
- Outlook
Certification
CPR
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Communication Arts
Denver University
01.2024 - Current
Sales Activation Representative
Spectrum
07.2022 - Current
Claims Representative
Med Data
10.2018 - 05.2022
Credit Analyst
own it 4 less
01.2014 - 01.2018
Communication arts
St Thomas University
08.2010 - 08.2014
Admissions Representative
St. Thomas University
08.2010 - 08.2014