Andrea Lopez
Carson City
Summary
Technical professional with strong background in leading technical teams and optimizing system performance. Proven ability to streamline processes and enhance operational efficiency. Known for collaborative teamwork and results-driven approach, with proficiency in diagnostic and repair techniques.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Technician
Provo Canyon Behavioral Hospital
01.2025 - 05.2025
Acceptable oral and written communication skills
- Legible handwriting
- Familiarity with medical and psychological terminology (preferred)
- Telephone etiquette and customer service skills (phone and face-to-face)
- Ability to maintain highly confidential information
- Skills in prioritizing, time management, and problem-solving
- Skills in courteous interaction with the public and staff
- Basic knowledge of human behavior or psychology (helpful)
- Use of appropriate social skills; respectful toward staff and patients
- Empathy and compassion toward patients
- Account for students' locations at all times
- Follow the dorm schedule and notify Manager for approval before making changes
- Adhere to Wake Up and Bedtime protocols
- Maintain accuracy of Student Information Board, Log Book, and dorm paperwork
- Uphold a therapeutic environment using the Intervention Model
Apply less restrictive methods
Set appropriate limits
Remove escalating students from dorms when necessary - Oversee student hygiene and meals
Ensure showers and personal grooming
Maintain cleanliness of dorms (student areas and communal spaces)
Monitor cleaning resources and communicate needs with Manager - Conduct monthly inventories
Track overages and deficits
Ensure adequate clothing and hygiene supplies - Attend weekly SET (Treatment Team) meetings
Collaborate with therapists on treatment plans
Understand student diagnosis, MTP objectives, and biopsychosocial histories
Assist in developing and implementing Behavioral Support Plans
Complete required SET Notes - Support facilitation of clinical groups under guidance of clinician
- Maintain accurate Communication Logs
- Plan weekly dorm activities
Collaborate on monthly calendar (posted by 1st of each month)
Coordinate one off-campus dorm activity weekly
Schedule nightly on-campus activities
Select activities that support self-esteem and positive peer interactions
Prioritize safety for patients and staff in activity planning - Enforce security procedures
Conduct headcounts every 15–20 minutes
Maintain awareness of patient locations and risk status
Provide increased supervision for high-risk individuals - Document relevant information for Nightwatch staff via patient chart notations
Bartender/Casino Attendant
Cross Road Rail City
04.2024 - 09.2024
- Crafted and served a diverse range of beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Developed innovative drink specials, attracting new clientele and increasing sales.
- Ensured compliance with health and safety regulations in all beverage operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
CNC Machine Operator
Advance Plastics
05.2021 - 09.2023
- Operated CNC machines to produce precision components for various manufacturing projects.
- Conducted routine maintenance to ensure optimal machine performance and minimize downtime.
- Implemented quality control measures, inspecting finished products for adherence to specifications.
- Trained junior operators on CNC programming and machine operation best practices.
- Developed process improvements that streamlined operations and increased productivity levels.
- Monitored inventory levels of raw materials, ensuring timely availability for production needs.
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Cook Supervisor/Elderly Caregiver
Eagle Valley Care Center Rehabilitation
04.2018 - 06.2020
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior cooks, enhancing team efficiency and culinary skills.
- Developed and implemented new menu items, improving customer satisfaction and engagement.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Coordinated with suppliers to source high-quality ingredients, optimizing food quality and cost control.
- Streamlined food preparation processes, increasing kitchen productivity while maintaining quality standards.
- Conducted regular staff performance evaluations, fostering professional growth and accountability within the team.
- Resolved customer complaints promptly, enhancing dining experience and promoting repeat business.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Offered companionship and kindness to elderly patients.
- Fostered strong relationships with clients and families, building trust and improving overall satisfaction with care services.
Daycare Assistant
Kim's Kids Daycare Center
03.2013 - 09.2014
- Assisted children with daily activities, fostering a supportive and engaging environment.
- Implemented age-appropriate educational programs to enhance developmental skills.
- Supervised playtime, ensuring safety and promoting social interaction among children.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Environmental Services/Housekeeping
Banner Churchill Hospital
04.2009 - 09.2012
- Clean and disinfect patient rooms, ensuring compliance with health and safety regulations.
- Perform routine inspections to identify maintenance needs and resolve issues promptly.
- Maintain inventory of cleaning supplies, placing orders to prevent shortages.
- Collaborate with nursing staff to prioritize cleaning tasks based on patient needs.
- Develop efficient workflows for daily cleaning schedules to enhance operational effectiveness.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned elevators, glass, and planters in public areas.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Crew Member
McDonald's
09.2006 - 10.2007
- Delivered exceptional customer service by efficiently taking orders and processing transactions.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Trained new crew members on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
General Educational Development -
Pershing County High School
Lovelock, NV06.2004
Skills
- Cashiering (3 years)
- Food Preparation (9 years)
- Food Service (6 years)
- Cooking (6 years)
- Kitchen Experience (4 years)
- Cleaning Experience (9 years)
- Warehouse Experience (2 years)
- Cash Handling (4 years)
- Food Safety (6 years)
- Food Handling (6 years)
- Meal Preparation (6 years)
- Laundry (10 years)
- Caregiving (1 year)
- Plastics Injection Molding
- Environmental Services (9 years)
- Diagnostic testing
- Testing and repair
- Safety compliance
- Schematics interpretation
Certification
ServSafe
Languages
English/Spanish - Fluent
Timeline
Lead Technician
Provo Canyon Behavioral Hospital
01.2025 - 05.2025
Bartender/Casino Attendant
Cross Road Rail City
04.2024 - 09.2024
CNC Machine Operator
Advance Plastics
05.2021 - 09.2023
Cook Supervisor/Elderly Caregiver
Eagle Valley Care Center Rehabilitation
04.2018 - 06.2020
Daycare Assistant
Kim's Kids Daycare Center
03.2013 - 09.2014
Environmental Services/Housekeeping
Banner Churchill Hospital
04.2009 - 09.2012
Crew Member
McDonald's
09.2006 - 10.2007
General Educational Development -
Pershing County High School
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