Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Awards
Generic

Andrea Lopez

Brentwood,NY

Summary

Experienced with client assessment and support planning. Utilizes strategic thinking and resource management to ensure optimal client outcomes. Knowledge of team collaboration and client advocacy to drive success in case management roles.

Overview

4
4
years of professional experience

Work History

Case Manager Specialist

SEPA Mujer, Inc
01.2025 - 07.2025
  • During my time at SEPA Mujer Inc, I was a case manager specialist with a case load of 35 families. I Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs. I also developed strong relationships with community partners, leading to increased availability of resources for clients in need. Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward. Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary. Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity. Facilitated successful client transitions from institutional settings to community-based living environments. Provided crisis intervention and support during critical incidents involving clients or their families. Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities. Managed high caseloads efficiently, prioritizing cases based on urgency and need. Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Intervention Case Manager

S.T.R.O.N.G Youth, Inc.
07.2022 - 03.2024
  • As the Intervention Team Case Manager the main function was to assess clients’ physical and mental wellness, needs, preferences and abilities and use these to develop tailored care plans, as well as doing monthly reports for the grant funds. Working with clients, family and friend support networks and health care professionals to put care plans in place. Listening to clients’ and parents’ concerns and providing counseling or intervention work as required. Recording clients’ progress including charting referrals, home visits, sending our report to the court for those who have active legal cases, and other notable interactions. Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes. Following up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health. Implemented group sessions as part of therapy and development of character for the youths and also tailored family sessions as needed. Assisted the Sex Tracking Case Manager with the organization of events, counseling groups, and administrative tasks for that department.

Bilingual Advocate & Finance Assistant

Victims Information Bureau of Suffolk
07.2021 - 05.2022
  • Transport, and/or accompany clients to various locations, provided referrals based on individual situations as well as regular check - ins with clients, provided case management, life skills and support services to clients. Safety planning for victims of domestic violence, sexual assault, human tracking. Conduct program intakes, and assist clients in applying for social service benefits at the Department of Social Services. Provided supportive home visits, and crisis Intervention. Prepare monthly statistics and other program reporting. Participated in individual supervision and staff meetings. Processed payroll, and prepared claims for processing for a non-profit organization. Assisted in preparing for organization audits, generated invoices and checks for private companies and for clients, and built an organizational system for clients financial requests. Scanning, filling and logging account documents. Processed bank transfers, deposits and matched each transaction to the bank statement.

Education

BA - Forensic Psychology

John Jay College of Criminal Justice
06.2020

AA - Criminal Justice

Borough Of Manhattan Community College
06.2018

Skills

  • Exceptional attention to detail and organizational skills
  • Dealt efficiently with third party companies
  • Excellent Customer Service
  • Documentation proficiency
  • Community resources
  • Assessment/Intake interviews
  • Problem solving
  • Strong Communication
  • Ethical practice
  • Case assessment
  • Cultural history
  • Client advocacy

LANGUAGES

English & Spanish

Timeline

Case Manager Specialist

SEPA Mujer, Inc
01.2025 - 07.2025

Intervention Case Manager

S.T.R.O.N.G Youth, Inc.
07.2022 - 03.2024

Bilingual Advocate & Finance Assistant

Victims Information Bureau of Suffolk
07.2021 - 05.2022

AA - Criminal Justice

Borough Of Manhattan Community College

BA - Forensic Psychology

John Jay College of Criminal Justice

Awards

2021 Girl Centered Program, Georgetown University Capstone Project.

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