Summary
Overview
Work History
Skills
Languages
Websites
Timeline
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ANDREA LOPEZ

ANDREA LOPEZ

Fort Lauderdale,FL

Summary

Dedicated and enthusiastic Food/Cocktail server professional with over 8 years of experience providing exceptional customer service in high-energy luxury fine dining and Hotel/Nightclub environment. Seeking a position to leverage my knowledge of service, and passion for creating memorable experiences for guests.

Overview

6
6
years of professional experience

Work History

Food Server

Rosa Negra
Miami, USA
01.2025 - Current
  • Provide attentive and efficient service, ensuring guest satisfaction throughout the dining experience.
  • Take accurate food and beverage orders, relay them to the kitchen and bar, and deliver items promptly.
  • Maintain detailed knowledge of the menu, including ingredients, preparation methods, and daily specials.
  • Upsell menu items, cocktails, and wines to enhance the guest experience, and drive sales.
  • Handle guest inquiries, special requests, and dietary restrictions with professionalism and care.
  • Process payments accurately using the TOAST system.
  • Set up, clean, and maintain tables and service areas before, during, and after shifts.
  • Monitor guest satisfaction, anticipate needs, and address any concerns or issues promptly.
  • Collaborate with team members and management to maintain smooth service, and resolve challenges.
  • Follow all health, safety, and sanitation guidelines to ensure a clean and safe work environment.
  • Assist with side work, including stocking supplies, polishing glassware, and resetting tables.
  • Participate in team meetings, tastings, and training sessions to stay informed, and maintain high standards.

Food/Cocktail Server

Farraddays Steakhouse
Pompano Beach, Florida
02.2024 - 01.2025
  • Greet guests with professionalism, warmth, and discretion upon arrival.
  • Serve beverages, light refreshments, and catered items with attention to presentation and timing.
  • Maintain the cleanliness and aesthetic of the lounge, beverage areas, and presentation suites at all times.
  • Anticipate guests' needs and ensure comfort without being intrusive.
  • Collaborate with sales and marketing staff to support gallery events, private showings, and promotional functions.
  • Maintain an inventory of refreshments, supplies, and serviceware; assist in restocking as needed.
  • Deliver guest receipts and process payments on the P.O.S. system in a timely fashion.
  • Carrying dirty plates, glassware, and silverware from the tables to the dishwashing area in the kitchen.
  • Attend pre-shift team meetings, and be informed about daily features, as well as any service-specific areas of focus.

Cocktail Server

Hardrock Hotel & Casino
Hollywood, USA
05.2021 - 01.2023
  • Delivered cocktails, spirits, wines, and food in the poker room.
  • Dressed in ladies Jersey's uniform for football season to promote drinks during season
  • Follows all image and appearance standards.
  • Pay special attention to any food allergies or dietary restrictions
  • Take beverage and food orders in a prompt, professional manner.
  • Properly ring, course, and fire all food and beverage items into the POS.
  • Serve beverages and food to guests.
  • Clear and clean tables in a prompt and efficient manner.
  • Perform side work, and any other service opening or service closing duties as required.
  • Ensure that wait staff stations are clean and maintained throughout the shift.
  • Alert management of any service, guest, and/or safety issues.
  • Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.

Food Server

The Venetian Resort, TAO Nightclub
Las Vegas, USA
08.2019 - 05.2021
  • Made wine offerings, both by the glass and the bottle, to maintain an educated and effective rapport with our customer base, while reviewing training materials provided.
  • Anticipate guest needs, respond promptly, and acknowledge guests at all times; inform the MOD of any situation you are unsure can be maintained by yourself.
  • Remained active on the floor and present with guests from the beginning to the end of the experience.
  • Retained complete knowledge of, and strictly abides by, state liquor laws, particularly those prohibiting service to minors and intoxicated persons.
  • Maintained complete knowledge of table, seat, and station numbers, proper table setups, room capacity, hours of operation, menus, price range, and dress code of the assigned outlet.
  • Assured the cleanliness and condition of assigned stations and service areas, and rectified any deficiencies.
  • Adhered to all cash handling and credit policies, and procedures.
  • Filed all receipts with the front desk via the Rolodex provided.

Skills

  • Ability to work under pressure with grace and ease
  • Love of exceptional food, modern drink, and exquisite style
  • Commitment to excellence
  • Desire to learn
  • Positive attitude
  • POS system operations
  • Toast proficient
  • Team player
  • Enthusiastic
  • Detail-oriented
  • Dedicated
  • Bilingual
  • Order accuracy
  • High volume dining

Languages

Spanish

Timeline

Food Server

Rosa Negra
01.2025 - Current

Food/Cocktail Server

Farraddays Steakhouse
02.2024 - 01.2025

Cocktail Server

Hardrock Hotel & Casino
05.2021 - 01.2023

Food Server

The Venetian Resort, TAO Nightclub
08.2019 - 05.2021

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ANDREA LOPEZ