Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Lopez Montes

Doral,FL

Summary

Knowledgeable and dedicated customer service professional with experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience

Work History

Registration Assistant

Lincoln International Academy
07.2023 - 11.2023
  • Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
  • Collaborated with school administrators to develop efficient scheduling strategies, optimizing course availability and maximizing staff resources.
  • Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
  • Contributed to the development of school policies by providing input on registration procedures, attendance tracking, and transcript management.
  • Coordinated with other departments to ensure seamless communication regarding student records and program requirements.

Customer Experience Rep / Debt Collector

Aqua Finance
10.2021 - 02.2023
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Streamlined communication channels for improved efficiency in handling customer inquiries.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
  • Achieved performance goals on consistent basis.

Call Center Sales Representative

CREDEX
02.2021 - 08.2021
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
  • Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

Insurance Customer Service Representative

INISER
10.2018 - 08.2020
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Streamlined office procedures by organizing files and implementing an efficient document management system.
  • Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
  • Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
  • Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.

Administrative Assistant

P.R & Marketing
11.2016 - 04.2018
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Bachelor of Administrative Studies - Business Administration

Universidad Catolica De Nicaragua
Managua, Nicaragua
06.2024

Skills

  • Document Management
  • Information Verification
  • Pre-Registration Documentation
  • Appointment Scheduling
  • Client Relationships
  • Payment Collection
  • Customer Service
  • Self Motivation
  • CRM Systems
  • Employee Coaching
  • MS Office
  • Office Administration

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Registration Assistant

Lincoln International Academy
07.2023 - 11.2023

Customer Experience Rep / Debt Collector

Aqua Finance
10.2021 - 02.2023

Call Center Sales Representative

CREDEX
02.2021 - 08.2021

Insurance Customer Service Representative

INISER
10.2018 - 08.2020

Administrative Assistant

P.R & Marketing
11.2016 - 04.2018

Bachelor of Administrative Studies - Business Administration

Universidad Catolica De Nicaragua

Similar Profiles

CREATE PROFILE
Andrea Lopez Montes