Andrea Lora
Houston,TX
Summary
- Possess TWIC card, ensuring compliance with security regulations.
- Leveraged over 10 years of customer service expertise to enhance client satisfaction and loyalty.
- Leveraged over five years of call center experience to enhance customer service operations.
- Managed inbound dispatch operations to ensure timely and efficient service delivery.
- Operated commercial vehicles with a focus on safety and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
School Bus Driver
Star Shuttle & Charter
09.2025 - Current
- Safely transported students to and from school, adhering to all traffic laws and safety regulations
- Maintained a clean and orderly bus interior, ensuring a safe and comfortable environment for students
- Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route
- Followed designated routes according to established schedules, minimizing delays for students
- Implemented discipline procedures when necessary to maintain a safe and respectful atmosphere on the bus
- Responded promptly to emergencies or incidents during transportation, following appropriate protocols
- Maintained accurate records of daily mileage, fuel consumption, and passenger counts for reporting purposes
- Attended regular training sessions on defensive driving techniques and student management strategies
- Ensured compliance with state regulations regarding driver qualifications, licensing, and vehicle inspections
Lyft Driver
Lyft
06.2024 - 09.2025
- Provided safe and reliable transportation services to passengers in a timely manner
- Maintained a clean and well-maintained vehicle, ensuring passenger comfort and satisfaction
- Demonstrated excellent knowledge of local roads, traffic patterns, and alternative routes to optimize travel time
- Effectively communicated with passengers to ensure a positive experience and address any concerns or special requests
- Adhered to all traffic laws, regulations, and safety standards to ensure the safety of passengers and other road users
- Maintained proper documentation including trip logs, mileage records, fuel consumption reports, etc
- Navigated through heavy traffic or adverse weather conditions while maintaining professionalism and composure
- Assisted passengers with loading/unloading luggage or belongings as needed
School Bus Driver
First Student Services
03.2014 - 02.2025
- Safely transported students to and from school, adhering to all traffic laws and safety regulations
- Maintained a clean and orderly bus interior, ensuring a safe and comfortable environment for students
- Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route
- Communicated effectively with parents/guardians regarding pick-up/drop-off times and any changes in schedule
- Implemented discipline procedures when necessary to maintain a safe and respectful atmosphere on the bus
- Followed designated routes according to established schedules, minimizing delays for students
- Responded promptly to emergencies or incidents during transportation, following appropriate protocols
- Maintained accurate records of daily mileage, fuel consumption, and passenger counts for reporting purposes
Truck Driver
Schmuhl Brothers Inc
10.2022 - 01.2023
- Operated a commercial intermodal Class A trucks to transport goods and materials to designated locations
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Ensured compliance with all traffic laws and regulations while operating the vehicle
- Performed routine inspections and maintenance on the truck to ensure its safe operation
- Delivered goods in a timely manner, meeting or exceeding customer expectations for on-time delivery
Truck Driver Class A
Platinum/Paragon Logistics LLC
10.2020 - 11.2022
- Operated Class A commercial vehicles to transport goods and materials in a safe and efficient manner
- Delivered products to customers on time, ensuring accuracy and completeness of orders
- Maintained accurate records of daily activities, including driving hours, mileage, fuel consumption, and delivery details
- Performed pre-trip inspections of the truck and trailer to ensure roadworthiness and compliance with safety regulations
- Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues or concerns
- Utilized GPS systems or maps to plan routes that optimize fuel efficiency while meeting delivery deadlines
- Followed established routes or used navigation tools to find the most efficient way to reach destinations
- Maintained cleanliness of the truck cab interior by regularly cleaning surfaces and removing trash or debris
- Performed routine maintenance tasks such as checking oil levels, tire pressure, brakes, lights, etc
- Reported any mechanical problems or malfunctions promptly for timely repairs or replacements
- Managed daily logs and records in compliance with DOT regulations, maintaining accurate documentation at all times
Delivery Truck Driver Class A
Keurig Dr Pepper Inc.
03.2020 - 10.2020
- Operated CDL A delivery truck to transport various types of cargo over short and long distances
- Inspected vehicle before each shift to ensure it was in proper working condition
- Maintained accurate records of deliveries, including mileage, fuel usage, and any incidents or delays
- Delivered goods to customers in a timely and efficient manner, ensuring customer satisfaction
- Followed designated routes or used GPS systems to navigate efficiently between destinations
- Loaded and unloaded cargo using appropriate equipment and techniques, preventing damage or loss
- Managed paperwork such as bills of lading, invoices, and delivery receipts accurately and promptly
- Communicated effectively with dispatchers, customers, and team members regarding delivery schedules and any issues that arose during transportation
- Performed routine maintenance tasks on the delivery truck such as checking oil levels, tire pressure, brakes, lights etc
- Completed daily pre-trip inspections according to DOT regulations
- Utilized electronic logging devices (ELDs) for accurate recording of hours worked
- Safely operated specialized equipment for loading/unloading heavy items
- Had to handle cash on C.O.D orders with businesses
Truck Driver/Equipment Operator
Republic Services
05.2019 - 03.2020
- Operated trash truck to collect and transport waste materials from residential and commercial areas
- Followed designated routes and schedules to ensure timely collection of trash
- Performed pre-trip inspections of the vehicle, checking tires, brakes, lights, and other equipment for safety compliance
- Maintained accurate records of daily activities including mileage, fuel usage, and number of stops made
- Ensured proper disposal of collected waste in accordance with local regulations and guidelines
- Responded promptly to any mechanical issues or breakdowns by contacting maintenance personnel for repairs
- Communicated effectively with supervisors regarding any operational challenges or customer concerns encountered during collections
- Provided courteous and professional customer service when interacting with residents or business owners during pickups
- Safely operated hydraulic lift system for emptying large dumpsters into the truck's compactor
- Maintained a clean work environment inside the cab of the trash truck at all times
- Resolved customer complaints related to missed pickups or damaged property in a timely manner
Truck Driver Class A
Swift Transportation
02.2019 - 05.2019
- Operated Class A commercial vehicles to transport goods and materials in a safe and efficient manner
- Delivered products to customers on time, ensuring accuracy and completeness of orders
- Maintained accurate records of daily activities, including driving hours, mileage, fuel consumption, and delivery details
- Performed pre-trip inspections of the truck and trailer to ensure roadworthiness and compliance with safety regulations
- Managed paperwork such as bills of lading, delivery receipts, and logbooks accurately and efficiently
- Performed routine maintenance tasks such as checking oil levels, tire pressure, brakes, lights, etc
- Maintained cleanliness of the truck cab interior by regularly cleaning surfaces and removing trash or debris
- Followed established routes or used navigation tools to find the most efficient way to reach destinations
- Utilized GPS systems or maps to plan routes that optimize fuel efficiency while meeting delivery deadlines
Shuttle Bus Driver
City of Kansas City, MO
12.2015 - 03.2017
I picked up customers & took them to their designated airline driving a shuttle bus
- Safely operated shuttle bus, transporting passengers to and from designated locations
- Maintained a clean and well-maintained shuttle bus interior, ensuring a comfortable and pleasant experience for passengers
- Adhered to all traffic laws and regulations while driving the shuttle bus
- Assisted passengers with loading and unloading luggage or other belongings
- Provided excellent customer service by greeting passengers, answering questions, and providing information about routes or schedules
- Performed routine inspections of the shuttle bus before each shift to ensure it was in good working condition
- Reported any maintenance issues or concerns promptly to the appropriate department for resolution
- Demonstrated strong communication skills when interacting with diverse groups of passengers on a daily basis
Delivery Driver
Michaels Messenger
07.2015 - 12.2015
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Collaborated with dispatchers to coordinate daily delivery schedules
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Scanned all packages with a electronic scanning device
School Bus Driver
Raytown School District
04.2014 - 10.2015
- Safely transported students to and from school, adhering to all traffic laws and safety regulations
- Maintained a clean and orderly bus interior, ensuring a safe and comfortable environment for students
- Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route
- Communicated effectively with parents/guardians regarding pick-up/drop-off times and any changes in schedule
- Implemented discipline procedures when necessary to maintain a safe and respectful atmosphere on the bus
- Followed designated routes according to established schedules, minimizing delays for students
- Responded promptly to emergencies or incidents during transportation, following appropriate protocols
- Maintained accurate records of daily mileage, fuel consumption, and passenger counts for reporting purposes
School Bus Driver
Cypress-Fairbanks Independent School District
10.2013 - 02.2014
- I transported school age children to and from school driving a school bus. Pre & Post trip. Daily safety inspection.
- Safely transported students to and from school, adhering to all traffic laws and safety regulations
- Maintained a clean and orderly bus interior, ensuring a safe and comfortable environment for students
- Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route
- Communicated effectively with parents/guardians regarding pick-up/drop-off times and any changes in schedule
- Implemented discipline procedures when necessary to maintain a safe and respectful atmosphere on the bus
- Followed designated routes according to established schedules, minimizing delays for students
- Responded promptly to emergencies or incidents during transportation, following appropriate protocols
- Maintained accurate records of daily mileage, fuel consumption, and passenger counts for reporting purposes
Education
Basic (High school) - undefined
Northeast High School
Kansas City, MO06.1993
Skills
- Oversaw dump truck operations to optimize material transportation efficiency
- Assisted in operating air brake systems to improve vehicle safety and efficiency Supported maintenance teams in diagnosing air brake issues to reduce downtime Participated in training sessions on air brake functionality for new team members
- Managed operations of commercial vehicles to guarantee timely and secure delivery of goods
- Streamlined typing processes to enhance document preparation efficiency
- Assisted teams with waste disposal management to comply with regulations Supported recycling initiatives to minimize landfill impact Helped coordinate community clean-up activities to promote environmental awareness
- Oversaw regional lane operations to enhance transportation efficiency
- Directed driving operations to guarantee timely and safe transportation
- Assisted in organizing and analyzing data using Microsoft Excel Supported team members in developing spreadsheets for project tracking Aided in generating reports for decision-making processes
- Executed strategic organizational techniques to enhance project workflow efficiency
- Facilitated prompt delivery of goods to enhance customer satisfaction
- Streamlined task scheduling and prioritization processes to maximize productivity
- Held Class A Commercial Driver's License, showcasing proficiency in operating large vehicles
- Assisted clients with transportation arrangements by coordinating paratransit services Helped individuals navigate scheduling and route options Communicated service updates and changes promptly
- Directed operations of commercial vehicles to guarantee timely and secure delivery of goods
- Delivered English language instruction to improve communication proficiency
- Assisted in transporting goods with box truck Supported loading and unloading tasks to facilitate timely deliveries Helped maintain vehicle cleanliness and operational readiness
- Streamlined data entry workflows to enhance information accuracy and integrity
- Managed shuttle operations to guarantee timely and secure transportation for passengers
- Assisted team members with effective text messaging communication Supported information sharing to improve project collaboration Helped maintain team engagement and responsiveness
- Cultivated strong client relationships through strategic phone communication
- Utilized advanced map reading techniques to navigate complex terrains with precision
- Deployed 5G technology to optimize network performance and connectivity
- Assisted in developing documents and presentations using Microsoft Office tools Supported team members in effectively utilizing software features Helped maintain organized files and manage data efficiently
- Assisted customers with inquiries and resolved issues to improve satisfaction Supported team members in overcoming complex challenges Documented customer interactions for future reference
- Spearheaded conflict resolution initiatives to enhance team collaboration
- Optimized operational workflows through advanced computer skills
- Implemented GPS navigation systems to optimize route efficiency and accuracy
- Executed exceptional customer service by addressing inquiries and resolving issues promptly
- Oversaw transportation logistics of goods using tractor-trailer across designated routes
- Directed freight operations to guarantee timely and efficient delivery of goods
- Assisted team with material handling by operating front loader truck Supported loading and unloading of materials to enhance workflow efficiency Maintained equipment for reliable performance
- Conducted Class B operations with precision, ensuring adherence to safety protocols
- Assisted guests with inquiries and requests to improve overall experience Supported team members in daily operations to uphold service standards Fostered a welcoming environment through positive interactions with customers
- Exhibited advanced writing proficiency across various formats and target audiences
- Assisted teachers in organizing classroom activities and developing lesson plans Supported students in addressing academic challenges through tailored tutoring sessions Collaborated with colleagues on group projects to improve learning experiences
- Directed management of Windows operating systems to optimize performance and enhance security
- Exhibited expertise in diverse computer applications and software systems
- Directed bus operations to guarantee safe and punctual transportation for passengers
- Oversaw operation of manual transmission vehicles to optimize driving performance
- Designed and executed face-to-face communication strategies to foster team collaboration
- Assisted teams in developing presentations that met project objectives Supported colleagues in using Microsoft PowerPoint for clear communication Provided advice on design principles to improve visual presentation quality
- Orchestrated professional email communication to strengthen stakeholder engagement
- Orchestrated patient interactions to optimize care delivery and address individual patient needs
- Exhibited exceptional verbal and written communication skills to enhance collaborative efforts
- Directed operations for commercial vehicle management, ensuring optimal efficiency and adherence to regulatory standards
- Directed solid waste management operations to ensure compliance with environmental regulations
- Streamlined clerical operations to enhance overall office efficiency
- Managed delivery operations to guarantee timely and secure transportation of goods
- Facilitated phone communications with clients Assisted team members in enhancing client interactions Addressed customer inquiries through attentive listening
- Oversaw execution of outdoor tasks with exceptional precision and thorough attention to detail
- Oversaw heavy equipment operations to optimize project efficiency and guarantee timely completion
- Assisted team in operating commercial vehicles safely Supported compliance with transportation regulations Helped deliver goods to designated locations on time
- Operated tractor-trailer for safe delivery of goods Assisted with loading and unloading cargo to support timely deliveries Maintained vehicle cleanliness and conducted routine inspections for safety compliance
- Assisted with compliance of CDL-A regulations Supported drivers in completing required documentation Helped facilitate safe transport of goods
- Directed computer operations to optimize system functionality and efficiency
- Performed word processing tasks to guarantee precise and efficient document creation
- Led team initiatives to enhance collaboration and achieve successful project outcomes
- Directed route driving operations to guarantee timely deliveries
- Oversaw safe and efficient execution of commercial driving operations across designated routes
- Designed and optimized radio communication systems to improve connectivity standards
- Executed design and formatting of professional documents using Microsoft Word with precision
- Managed transportation logistics for goods using commercial vehicles to enhance operational efficiency
- Formulated and executed customer communication strategies to optimize service delivery
- Oversaw prompt execution of truck delivery operations to optimize logistics efficiency
- Directed school bus operations to guarantee safe and timely transportation for students
- Championed strategic driving initiatives to enhance operational efficiency
- Assisted in maintaining compliance with CDL regulations Supported drivers in understanding safety protocols Aided in preparing necessary documentation for licensing
- Managed transportation logistics for goods utilizing tractor-trailer across designated routes
- Directed safe and efficient management of commercial driving operations across designated routes
- Orchestrated safe and efficient driving operations to fulfill transportation requirements
- Acquired commercial driver's license (CDL) to ensure safe and efficient operation of heavy vehicles
- Operated tractor-trailer for safe and efficient transportation of goods Assisted with loading and unloading cargo to adhere to delivery schedules Maintained vehicle cleanliness and conducted routine inspections for safety compliance
- Executed operation of commercial vehicles to guarantee timely and secure delivery of goods
- Oversaw operation of commercial vehicles to ensure timely and secure delivery of goods
- Executed driving operations to ensure timely and safe transportation
- Assisted in maintaining compliance with CDL regulations Supported drivers in completing necessary documentation Helped ensure safe transportation of goods
- Operated tractor-trailer to transport goods efficiently across designated routes
- Operated commercial vehicles to ensure timely and safe transportation of goods
- Oversaw operation of commercial vehicles to ensure timely and secure delivery of goods
- Driving
- CDL
- Tractor-trailer
- Commercial Driving
Certification
- Air Brake Endorsement Present
- Doubles/Triples Endorsement August 2020 to Present
- Tanker Endorsement August 2020 to Present
- CDL Class A March 2019 to Present
- School Bus Endorsement October 2014 to Present
- Passenger Endorsement October 2014 to Present
- I have air brake endorsement, combination October 2014 to Present
- School Bus Endorsement
- CDL
- Passenger Endorsement
- CDL A May 2031
- CDL A November 2023 to May 2029
- I had to transfer my Driver license from another state. Had my CDL A 5 yrs now
- TWIC Card March 2023 to March 2028
- CPR Certification July 2025
- First Aid Certification
- Driver's License
- X Endorsement
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
School Bus Driver
Star Shuttle & Charter
09.2025 - Current
Lyft Driver
Lyft
06.2024 - 09.2025
Truck Driver
Schmuhl Brothers Inc
10.2022 - 01.2023
Truck Driver Class A
Platinum/Paragon Logistics LLC
10.2020 - 11.2022
Delivery Truck Driver Class A
Keurig Dr Pepper Inc.
03.2020 - 10.2020
Truck Driver/Equipment Operator
Republic Services
05.2019 - 03.2020
Truck Driver Class A
Swift Transportation
02.2019 - 05.2019
Shuttle Bus Driver
City of Kansas City, MO
12.2015 - 03.2017
Delivery Driver
Michaels Messenger
07.2015 - 12.2015
School Bus Driver
Raytown School District
04.2014 - 10.2015
School Bus Driver
First Student Services
03.2014 - 02.2025
School Bus Driver
Cypress-Fairbanks Independent School District
10.2013 - 02.2014
Basic (High school) - undefined
Northeast High School