Andrea Loredo
Administration
Cape Coral,FL
Summary
Dynamic professional with KW Property Management, excelling in tenant relations and vendor negotiations. Proven expertise in Microsoft Office and staff development, enhancing operational efficiency and owner satisfaction. Successfully managed post-Hurricane Ian recovery projects, demonstrating strong organizational skills and attention to detail while driving business growth and cost reductions.
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding Rules and Regulations of Condo and resident management. Hospitality is my top priority with anyone I cross paths with.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
KW Property Management
03.2025 - 10.2025
- Coordinated tenant communications to enhance satisfaction and resolve issues promptly.
- Oversaw lease administration processes, ensuring compliance with regulations and accurate documentation.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Conducted property inspections, identifying maintenance needs and coordinating timely repairs to maintain standards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, and helped oversee projects at the Ariel
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency. (7 Years)
- Submitted all invoices, coded with GL and sent off for approval. Created all Transmittal logs for the Condo and did bank runs.
- Set up Committee Agendas, Zooms and posted the recording on the website.
- Helped Rebuild the Ariel after Hurricane Ian. Finding Vendors, Obtaining proper documents, submitting invoices, Ensuring all vendors follow the rules while working, scheduled dates with detail for owners needing work and the slider installation, redecorated the guest suites.
- Works hand and hand with maintenance staff on projects and water shutdowns.
Administrative Assistant
KW Property Management
03.2023 - 03.2025
- Coordinated scheduling and logistics for Committee Meetings.
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Receives and responds to incoming phone calls and emails from clients and vendors
- Interprets client account ledgers, replies to client account balance inquiries, researches discrepancies.
- Prepares and tracks time sensitive forms for clients and vendors.
- Updates client database- contact information (address, phone, email) - enter notes into client accounts.
- Updates vendor database- add/update vendor information, obtain W9 and proof of insurance.
- Prepares documentation for accounts payable vouchers and submits invoice for payments
- Posts all meeting recordings on website for owners to watch
- Maintain Ariel website for owners.
- Uses Word, Excel, Adobe, software and computer systems to track projects.
General Manager
Arch Management
11.2009 - 02.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
High School Diploma -
Pontiac Central High School
Pontiac, MISkills
- Microsoft Office
- Excel
- Strong Communication
- Schedule coordination
- Administrative leadership
- Accounting operations
- Staff Development
- Labor Cost Controls
- Total Quality Management
- Attention to Detail
- Employee Scheduling
- Organizational Skills
- Profit and Loss Accountability
Certification
- Serve Safe Certified
- CAM License
- Notary Public
Timeline
Assistant Property Manager
KW Property Management
03.2025 - 10.2025
Administrative Assistant
KW Property Management
03.2023 - 03.2025
General Manager
Arch Management
11.2009 - 02.2023
High School Diploma -
Pontiac Central High School
References
Jessica Selle -239-823-0806
Cynthia Doragh - 239-357-5758