ANDREA LORENZO
Sunnyvale,CA
Summary
Hardworking College Student seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Highly organized, and skilled in written and verbal communication. I am committed to utilizing my skills to help others while working towards a company's mission.
Overview
5
5
years of professional experience
Work History
Store Manager
Pizz'A Chicago
06.2021 - Current
- Analyzed store performance trends and created action plans to improve store operations
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Ensured store safety by monitoring customer activity and enforcing store policies
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
Receptionist
City of Flowers
07.2020 - 01.2024
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained
- Responded to customer inquiries and complaints in a timely and professional manner
- Managed the daily mail, sorting, distributing, and processing outgoing mail
- Operated multi-line phone systems to answer, screen, and direct calls
- Monitored office security systems and ensured the safety of visitors and staff
- Created reports and documents as requested by the office manager
Volunteer
St. Martin Parish
03.2020 - 06.2022
- Developed promotional materials and campaigns to attract new volunteers
- Developed clear communication protocols to ensure volunteers were informed of upcoming events and activities
Education
Associate - Registered Nurse
De Anza College
Cupertino, CA03.2025
High School Diploma -
Anaheim High School
Anaheim, CA05.2021
Skills
- Effective Time Management
- Customer Service
- Problem Solving
- Communication Skills
- Management
- Store opening and closing
- Friendly and positive
- Cash management
- Inventory control
- POS systems
- Bank deposit procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Pizz'A Chicago
06.2021 - Current
Receptionist
City of Flowers
07.2020 - 01.2024
Volunteer
St. Martin Parish
03.2020 - 06.2022
Associate - Registered Nurse
De Anza College
High School Diploma -
Anaheim High School
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