Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA Louis-Jean

Deerfield Beach

Summary

Experienced professional with a strong willingness to adapt, learn, and contribute effectively in any work environment. Skilled in managing 32 accounts, excelling in multitasking and problem-solving. Proactive in seeking clarification when needed and values teamwork for operational success in any organization.

Overview

17
17
years of professional experience

Work History

Customer Service Representative Team Lead

Nexgen Agency
10.2019 - Current
  • Resolved problems effectively.
  • Managed case files efficiently.
  • Filed claims accurately.
  • Facilitated client orders after promotion to Sales Pilot Team.
  • Handled ticket management proficiently.
  • Supported coworkers as needed.
  • Demonstrated extensive product knowledge.
  • Created PowerPoint presentations.
  • Coordinated with vendors on backorders and special orders.
  • Enhanced customer loyalty and increased sales.

Kitchen Manager

Embassy Academy
08.2017 - 04.2019
  • Verified food quality and quantity before serving children.
  • Ensured compliance with health codes and sanitation, preventing fines.
  • Scheduled and received deliveries while adhering to budget.
  • Trained 3 team members and servers on best practices.
  • Delegated food prep duties to cooks and verified meal production.
  • Identified team weaknesses and implemented corrective actions.

Customer Service Representative

Sitel
04.2015 - 04.2018
  • Oversaw accounts for Capital One customers.
  • Dispute coordination duties performed.
  • Addressed customer requests for services and information.
  • Account closures executed.
  • Problem resolution skills utilized.
  • Managed account payment processing.
  • Took charge of escalated calls.
  • Claim and dispute filings conducted.

Customer Service Representative

Global Response
07.2012 - 09.2015
  • Handled 32 accounts.
  • Placed credit card orders for online clients.
  • Took detailed messages for Medical/Dental offices during overflow, evenings, and weekends.
  • Managed customer service issues including refunds and credits for Simplybe and Marisota.
  • Assisted customers with credit card applications.
  • Processed messages, orders, and appointments for PartyZone, Crate & Barrel, and The Art Institute of Chicago.
  • Provided primary support to internal and external customers.
  • Maintained customer satisfaction through strategies addressing needs and concerns.

Customer Service Supervisor

Burlington Coat Factory
11.2008 - 08.2012
  • Scheduled lunch for cashiers and managed tills for opening shifts. Ensured store was faced, accounted for money, and prepared for bank drops during closing shifts.
  • Monitored department standards before closing.
  • Updated work schedules based on staff levels and workloads.
  • Coached employees on daily tasks and resolved complex issues.
  • Developed customer support strategy to enhance retention.
  • Evaluated personnel performance and organized incentives and team-building activities to improve morale.

Education

Degree - Medical Insurance Billing

Everest Institute
Miami Gardens, FL
05.2010

Associate's Degree - Applied Management

Went To Everest Institute
Miami Gardens, FL
2012

Skills

  • Motivational Leadership
  • Team Building
  • Decision Making
  • Team Management and Supervision

Timeline

Customer Service Representative Team Lead

Nexgen Agency
10.2019 - Current

Kitchen Manager

Embassy Academy
08.2017 - 04.2019

Customer Service Representative

Sitel
04.2015 - 04.2018

Customer Service Representative

Global Response
07.2012 - 09.2015

Customer Service Supervisor

Burlington Coat Factory
11.2008 - 08.2012

Degree - Medical Insurance Billing

Everest Institute

Associate's Degree - Applied Management

Went To Everest Institute

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