Andrea Lounello
East Greenbush,NY
Summary
*Dynamic administrative professional with extensive experience at the New York State Department of Taxation and Finance. Proven track record in optimizing office efficiency and recordkeeping, while fostering strong relationships through effective communication. Skilled in time management and workflow planning, ensuring deadlines are consistently met and processes are streamlined.
*Detail-oriented administrative assistant with experience in customer service, data entry and office management.
*Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Administrative Assistant 2
New York State Department of Taxation and Finance
01.2015 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
New York Stata Department of Taxation and Finance
08.2008 - 01.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Office Assistant
New York State Department of Motor Vehicle
06.2005 - 08.2008
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
Education
Bachelor of Arts - Human Development
SUNY Empire State College
Saratoga Springs, NYAssociate of Applied Science - Early Childhood Education
Hudson Valley Community College
Troy, NYSkills
- Office administration
- Time management
- Recordkeeping
- Deadline oriented
- Prioritization
- Clerical support
- Office management
- Office equipment maintenance
Timeline
Administrative Assistant 2
New York State Department of Taxation and Finance
01.2015 - Current
Administrative Assistant
New York Stata Department of Taxation and Finance
08.2008 - 01.2015
Office Assistant
New York State Department of Motor Vehicle
06.2005 - 08.2008
Bachelor of Arts - Human Development
SUNY Empire State College
Associate of Applied Science - Early Childhood Education
Hudson Valley Community College
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