ANDREA LUDWICK
Summary
Results-focused Director with strength in training, coaching and mentoring. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sales knowledge and personal knowledge to promote sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Specific knowledge in Grand Opening new locations, Operation's management and multi unit management.
Overview
25
25
years of professional experience
Work History
Director of Operations
Chick Fill A
Hamilton, NJ
07.2023 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Worked with the management team to develop operational goals aligned with the business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Organized and oversaw the work schedules of departmental managers.
- Developed and implemented operational policies and procedures to improve efficiency.
- Identified areas where process improvements could be made resulting in increased productivity.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
General Manager
Starbucks
Cherry Hill, NJ
05.2020 - 07.2023
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Directed 2 managers and 25 partners to generate over 8% in revenue while in the pandemic.
- Implemented effective customer service surveys to encourage feedback.
- Trained over 25 partners on business principles, best practices, protocol and system usage.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics
- Trained, managed and motivated partners to promote professional skill development.
- Delivered exceptional client experiences through hands-on leadership of partners and managers.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Dual managed two stores for a total of 6 months.
- Store manager trainer who has successfully trained 6 new managers that are all currently successfully running their own locations.
ASSISTANT GENERAL MANAGER
Equinox
Berkeley, CA
04.2019 - 09.2019
- RESPONSIBLE FOR THE DAY TO DAY OPERATION OF THE EQUINOX BERKELEY LCATION.
- MANAGED 5 TEAMS CONSISTING OF MAINTENANCE, SALES, FRONT DESK, SHOP, SPA AND FITNESS.
- TOTAL TEAM 100 MEMBERS.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
STORE MANGER TESLA
Tesla Inc.
Fremont, CA
08.2018 - 04.2019
- Responsible for day to day operations of Tesla Fremont Showroom.
- Specifically focused on lead capture, Test drives and training and development of new associates.
- Specifically, responsible for a team of 10-15 Customer Experience Specialist's.
- Improved operations by working with team members and customers to find workable solutions.
- Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
- Created agenda, materials and communications for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
Owner Advisor
TESLA
Dublin, CA
12.2017 - 08.2018
- Responsible for day to day vehicle sales, achieved the rank of #5 salesperson in North America in Q1 of sales.
- Led my location in sales in Q1.
- Ranked #5 in North American Sales.
SALES MANGER
CarMax
Pleasanton, CA
01.2016 - 12.2017
- Responsible for the day to day operation of a Fortune 500 Retail Car Dealership.
- Managed a team of 20 associates and created individual development plans for each one.
- Led the most successful team in my store and all associates significantly improved.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Developed and implemented new sales strategies to update product lines.
- Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Reduced process gaps by hiring, supervising and coaching over 50 employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
- Grand opened this location and trained all new associates after relocating across the country, prior to grand opening.
Police Officer
Evesham Township Police Department
Evesham, NJ
01.2000 - 03.2008
- Shortened criminal investigation lead time while executing operational protocols for criminal and non-criminal violations.
- Supported community outreach initiatives by implementing school crisis and safety plan.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Boosted community safety by performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints.
- Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents.
- Responded to and investigated security and burglar alarms.
- Wrote detailed arrest and accident reports.
- Adhered to all safety protocols and ensured proper handling of equipment, weapons and materials.
- Served active warrants and subpoenas.
- Issued warnings and citations for traffic violations.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
Education
Associate of Applied Science - Law Enforcement
Gloucester County College
Deptford, NJ06.1999
DEGREE - College Prep
GLOUCESTER CATHOLIC HIGH SCHOOL
Gloucester City, NJ06.1997
Skills
- Leadership
- Training
- Attention to detail
- Retail
- Sales
- Personalized service
- Service processes
- Customer service best practices
- Exceptional customer service
- Excellent managerial techniques
- Skilled manager
- Sound judgment
- Profit and loss accountability
- Staff development
- Team building and motivation
- Schedule management
- Recruiting and hiring
Affiliations
Managers Food Handlers Certificate
Certified Barista
Timeline
Director of Operations
Chick Fill A
07.2023 - Current
General Manager
Starbucks
05.2020 - 07.2023
ASSISTANT GENERAL MANAGER
Equinox
04.2019 - 09.2019
STORE MANGER TESLA
Tesla Inc.
08.2018 - 04.2019
Owner Advisor
TESLA
12.2017 - 08.2018
SALES MANGER
CarMax
01.2016 - 12.2017
Police Officer
Evesham Township Police Department
01.2000 - 03.2008
Associate of Applied Science - Law Enforcement
Gloucester County College
DEGREE - College Prep
GLOUCESTER CATHOLIC HIGH SCHOOL