Andrea Lukwinski
Summary
Motivated store manager with 35 years of experience smoothly running stores and coaching employees. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals.
Overview
25
25
years of professional experience
Work History
Store Manager
Pandora Jewelry
12.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Joseph A. Bank
11.2018 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
District Manager
Picture People
01.2000 - 05.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Education
Elementary Education
Morton College
Cicero, ILSkills
- Customer Service
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Team leadership and coaching
- Goals and performance
- Sales expertise
- Relationship building and management
- Sales professional
- Maximizing profitability
- Outstanding communication skills
- Employee Training
Timeline
Store Manager
Pandora Jewelry
12.2019 - Current
Store Manager
Joseph A. Bank
11.2018 - 11.2019
District Manager
Picture People
01.2000 - 05.2018
Elementary Education
Morton College